The UPS Store

Reviews

• JO

  Jose Olivera

  Oct 8, 2026
  1.0
  I’ve been a customer at this location for about three years, and the customer service has consistently been rude. When staff can’t do something, they often respond with an attitude instead of explaining or offering an alternative. On October 7, I arrived right at 7 p.m. closing while another customer was still being helped. The employee was reluctant to take my return. She did eventually process it, but with a dismissive attitude. I’ve also been charged extra to have tape put on packages, and when I asked about the charge, staff were unfriendly about explaining it. I called the owner, Tania, to share my concerns. Instead of trying to fix anything, she told me I’m “welcome to any of the 100s of UPS stores in the area” and said there was nothing she could do. That response says a lot about how this store treats loyal customers. I’ll be taking my business to another location. Thank you for responding, Tania. I appreciate the apology, but your written reply is very different from the tone you used on the phone. During our call, you were aggressive and rude. Instead of listening, you questioned my experience by demanding exactly who, when, and what dates, as if three years of mistreatment didn’t count unless I had kept a log. That’s why I said I don’t keep track. As a customer, I shouldn’t have to document every interaction to be taken seriously. It made me feel like I was being told my experience didn’t happen. I called because after three years as a regular customer, I wanted to give the store a chance to make things right. Being told I’m welcome at any of the other stores, with no offer to address the problem, felt like the conversation was over before it started. My concern isn’t about singling out one employee. It’s a consistent pattern. Staff respond with attitude when they can’t do something, the 7 p.m. return on October 7 was handled reluctantly while another customer was still being served, and questions about the tape charge got condescending answers. If you’re truly working on improvements, clearly posting the tape fees and making sure staff explain policies respectfully would be a great start. I hope future customers are treated better than I was. Owner reply: Hi Jose, Thank you for sharing your feedback. I appreciate you taking the time to speak with me directly, and I would like to clarify that I did acknowledge your concerns and expressed my understanding of your frustration. I also assured you that I would address these issues with my staff, which I have already done. I would further like to address, that some of these coments here were not brought to my attention. When you mentioned that you had been unhappy with our service for three years and no longer wished to return, I simply explained that you were welcome to visit any of the other UPS Store locations in the area. This was not meant to be dismissive, but rather to respect your decision and offer an alternative. I also asked you if it was 1 particular employee or many and you responded - " I am not pety and I don't keep track" While I cannot change your past experiences, I can take your feedback seriously and work toward improving our service. I am sorry our conversation left you with a different impression, as that was never my intention. Tania Owner, The UPS Store
• AA

  A A (AA)

  Sep 30, 2026
  5.0
  Tania is amazing and extremely knowledgeable. Every time I have a difficult issue, she somehow comes to rescue. The owner truly cares about all her customers and excellent service! I definitely recommend this UPS.
• JS

  joel silva

  Sep 25, 2026
  1.0
  La dueña (una señora de origen Indu) y la empleada morena son "insoportables" y "arrogantes", el trato al público es fatal!! No me refiero a racismo, si no que no se sus nombres por eso hago referencia a sus cataracterisricas fisicas para su identificación... solo hay una chica muy amable el resto se les nota la molestia cada vez que se pide el servicio de impresión, la pregunta es: para que ofrecen un servicio que les molesta dar luego que el cliente lo solicita? No los recomiendo!!! Si buscan imprimir ubiquen otra location porque en esta no es el lugar adecuado. Respecto al pago yo he pagado lo que me cobran por el servicio no voy a pedir nada regalado lease bien: " yo pago"... por otra parte como empresa tómense el tiempo en dejar clara las condiciones para el servicio: costo del tiempo, costo de Internet, costo de edición (para los casos que lo requieran), programa del documento, dimensiones, etc.... asi evitan molestias de ambas partes
• LS

  Luis Santacruz

  Sep 23, 2026
  5.0
  Short & Strong (Best for Google): > 5 stars for Ashley at The UPS Store on Stevens Creek! She was super helpful, patient, and fast. Made my shipping super easy. Great customer service - will definitely be coming back to this location because of her!
• MB

  Milkias Birhane

  Sep 18, 2026
  1.0
  Horrible customer experience. Most of the time they are passive aggressive however today was worse. I bought a box and they gave wrong size and they refused to return. Absolutely horrible

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