The UPS Store

Reviews

• LF

  laura f

  2 days ago
  5.0
  The service is awesome here! Everyone is patient and more importantly they know how to manage the line to get you in/out quickly. Thank you for always being so helpful!
• JB

  Jenny Bittner Borden

  6 days ago
  1.0
  This place is horrible and a complete rip off! This is my second time here and I was quickly reminded at how rude, useless, and unhelpful the girls (front desk) were both times! A tiny 5x7 padded envelope was $5.80 where my usual UPS in Corte Madera is $1.80 and these girls tried to charge me $65 dollars to delivery a near weightless package where my place charges me $16 dollars. If I could give them zero stars-that would be what I would give to them. DO NOT GO HERE!
• IC

  ilaria cavaglia

  Jun 19, 2026
  1.0
  Kassandra wanted to charge us over 150 usd for 12 passport sized pictures then brought the price down to over 110 usd when challenged. When asked if they have a price list they became very rude and said if we didn’t like the “discount” we could also pay full price lol. And no, they don’t have a price list online or in the store. They are scammers, avoid at all cost.
• GR

  Gary Rocchio

  May 28, 2026
  5.0
  The service at this location (Castro/24th St), is outstanding! I highly recommend going there for their helpfulness and attention to details. 😀
• MM

  Martin

  Apr 2, 2026
  1.0
  I made an appointment one day in advance for notary services at 9am. The store opens at 8am. Arrived to my appointment and was told they couldn't help me because "someone showed up early and filled up their books". I tried to explain that I had an appointment and they just repeated that they couldn't help me, I could come back at 10am. No apology or explanation. Why would you bother to accept appointments you can't keep?

Frequently Asked Questions About The UPS Store