The UPS Store

Reviews

• KU

  Karin Underwood

  Sep 8, 2026
  2.0
  Not open during stated business hours
• MH

  Morgan H

  Aug 29, 2026
  1.0
  The prices to print at the store are insane! I’m a small business owner and unfortunately, this morning my printer ran out of ink. To print 3 pages on cardstock in color cost me $13.31. To print the same at FedEx would’ve cost me $3.10, but UPS is much closer. The cashier at the store was completely rude to me when I asked why this price was so high and that I was surprised and confused as to why the cardstock fee was in addition to the color printing fee (it’s literally ink on paper). Cherlyn pointed this out after the fact, and I said I didn’t want this service anymore—to which she indicated, “Well, it’s already printed, so you have to pay for it.”
• KR

  Krishna Ramamurthi

  Aug 24, 2026
  1.0
  The rigidity with which this place operates is beyond disbelief. I waited patiently while the customer in front of me who had multiple pages printed, paid for them to be laminated and waited for him to make his payment before politely asking “hey I’m here to pick up my package, I see it here, do you mind processing me real quick before doing the lamination ?”. I even asked the other customer if he would mind. My transaction would took all of 45 seconds in the end. But no, the rigid employee was stubborn and said “No you have to wait until I finish, do I tell you how to do your job”. To be clear I’m not telling you how to do your job, merely asking for some timely consideration. This is the kind of dynamic sense skill anyone working in a customer facing operation needs to possess, balancing priority with severity. And then comes the passive aggressive authoritarian statement : “You will not be picking up packages here anymore”. Really UPS ? I’m sorry, if other package mailing places (including other UPS locations) can handle these kind of situations without friction, why is this place so special. Just attitude and incompetence. Stay far away.
• DM

  Diana Morin

  Aug 19, 2026
  5.0
  The staff at The Noe Valley UPS. store is not only a pleasant experience but so grateful to have them in our neighborhood Kassy is outstanding , professional and helpful and knowledgeable. All the staff is great but Kassy is outstanding
• LF

  laura f

  Jul 5, 2026
  5.0
  The service is awesome here! Everyone is patient and more importantly they know how to manage the line to get you in/out quickly. Thank you for always being so helpful!

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