The UPS Store

Reviews

• LG

  Laura Grifka

  1 day ago
  2.0
  I usually go to the UPS Store in Bernal Heights and was taken aback at how unfriendly the staff was at this location.
• RR

  Rosie

  2 days ago
  1.0
  From a handful of reviews below, looks like the short guy with dark brown hair is simply flat out rude. Came in this morning a few minutes after they opened, music is blasting and the short guy brown hair dude is sitting down counting coins and writing. Waited a few minutes and kindly asked “can I do a drop off”…his demeanor and his response “in a second.” After he scanned my code, he gave me my receipt and I said “thank you, have a great day” without a word, he turned his back and went back to sit down. Check the security cameras, no lies here. Not sure if he was having a bad morning but if you do not like interacting with people, customer service is really not up your alley. Go to a different UPS location or go to FedEx at Embarcadero 4.
• DD

  Daniel Du

  6 days ago
  1.0
  Went in today to drop off a phone trade in package using packaging and ground shipping label provided by Google Store. Store clerk tried to pressure me into purchasing a battery warning label, otherwise I'll be "responsible if the phone battery explodes on a plane". He later accepted my package without the warning label, which does not make sense if he genuinely had a regulatory or safety concern. Google support later clarified with me that they use ground shipping and i do not need to purchase extra warning labels. In any case, "pay me money or you will be responsible for a mass casualty event" is a completely unacceptable statement to make by a UPS store. What a ridiculous clown of a business.
• AO

  Ashley Ocampo

  Oct 6, 2026
  1.0
  This is the worst UPS location I've dealt with. I ship packages here regularly, and every time a man with short, dark hair is working the counter, he questions everything I drop off. He's combative and has a lot of attitude, and it's the same story each visit. Dropping off outgoing packages should be quick and simple, not an argument.
• JB

  JDS Barons

  Sep 14, 2026
  2.0
  Cheaper to ship at USPS. Guy quoted 3 different prices to a woman... $7.99, $14.00 and $40.00... to mail two keys in an envelope was paid for. When she asked why, he said she was "over-thinking it too much". It was less than $11 to mail at USPS than at UPS, with their "USPS" quote of $14 with no receipt or certified mail. They said it wouldn't be guaranteed--that would cost $40. The kiosk at USPS is much quicker and cheaper than the service here at UPS, and they offer insurance, certified mail and First Class Mail, for less than $40.