The UPS Store

Reviews

• RC

  Ricardo Chamorro

  Jun 27, 2026
  1.0
  Stuck in a loop trying to get my passport back after they made a clerical mistake and sent it on the wrong date. Nightmare situation.
• RM

  Riya Malik

  Jun 26, 2026
  1.0
  Horrible experience, please stay away from this store - I was shipping a high value item (passport) and asked for next day delivery. Paid $200 and asked the gentleman to confirm twice that it would ready to deliver by tomorrow 9am and he did. When I went home I saw the tracking said Monday (on UPS tracking when I entered the tracking ID) - went back to the store 20minutes later and they said there was nothing they could do. Really terrible service and scary that such clerical errors are made on high sensitivity documents and situations. I later learned he selected next day and forgot to select “Saturday.” The amount of inconvenience this caused us was tremendous, and we ended up having to pay $1000+ to move flights as a result of this “mistake” - he tried to say he clicked Saturday then finally apologized. They also didn’t even offer a refund when we had the package sent back to the store since the service wasn’t completed as expected. Need to train staff better. Until then - would not recommend UPS and definitely not this store.
• JB

  Johanna Boyce

  Jun 14, 2026
  5.0
  Everyone that works here is so helpful and kind!
• OS

  Oleg Salamatov

  May 28, 2026
  5.0
  The staff were super helpful and attentive. In the beginning, he was swamped with other orders and politely excused for the wait. He worked hard and went above and beyond to help me out
• VV

  Vinit Verma

  Apr 10, 2026
  1.0
  The price to ship a small box to NJ (box included) was quoted to me as $160.00 and 1 week delivery timeline - at the 2269 Chestnut Street UPS store. That is just outrageous!! 4 times higher than Fedex. I went over to the Fedex Store on Fillmore. $39.95 (box included) 2 Days delivery. The excuse always is - the devil is in the detail and specifics of your box etc.. That does not apply here. Don't be in a hurry - just go up the street to Fedex Filmore and save some money! Check the other reviews of this UPS store.

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