United States Postal Service

Reviews

• JF

  Josh Frommeyer

  Aug 26, 2026
  1.0
  Absolutely awful experience. I had a package misdelivered and called the main USPS line to submit a ticket for it. I was informed via email that this location is the one that was dealing with the case. I received a phone call on Tuesday after contacting them on Friday prior. I was informed that they talked to the carrier and assured me that a key was in my mailbox. It was not and had not been since the package was “delivered” on Thursday prior. The next day after receiving this email I go to call the phone number provided to me. It rang, not even on hold, for 45 minutes. At this point, with the store 10 minutes away I decided to drive there while on call to see if they answered. There was no answer, and when I pull up to the location there are absolutely zero employees answering phone calls and just chatting. No phones even ringing. So I ask the worker what phone number I should call if I have any further issues and get given the one I had called. I say what happened and got a response of “Oh, the supervisors usually use that line to stay in touch with the carriers so they don’t pay as much attention to the customer calls in the morning”. I’m sorry, what? But, they were helpful enough in person so I leave. Then, I get a call immediately after leaving because the worker needed more information. The number they called from? The exact number I had spent 1.5 hours total of my time waiting for someone to pick up on, that was supposedly “too busy” being used to contact carriers. Very disappointing experience, please fix your phones.
• JR

  Jimmy Rosario

  Aug 20, 2026
  5.0
  I'm going to give this location a 5-star rating. I don't believe this is a "location" issue. This is a government downsizing issue. Yes there was 1 employee working. She was nice while assisting me. I had to see her 2x because I didn't have my certified mail paperwork in order. She kindly explained to me was needed, I stepped aside to finish my paperwork. I was the only person at the time on a Thursday around 1pm. By the time I finished my paperwork, there was a line to the door. I waited in line, even though she said I could jump the line when I had my paperwork finished. I stayed in line and didn't want to jump the line because I didn't want to create any issues with the people in front of me. While waiting in line, it was the customers that were getting a bit impatient. I did see her get a little testy with them because they were getting testy with her. It isn't her fault that she had to tend to the counter alone with 10+ people waiting to be served. Give the lady a break. She's was moving pretty fast so she knew what she was doing; she just had a lot of customers to serve. I also witnessed the customers approaching the counter with their "stuff" not ready to be processed, which also held up the line. We as customers should be able to go into the post-office ready to go and the process will go a bit smoother for all us.
• LB

  Lyudmila Byalik

  Jul 30, 2026
  1.0
  Package was delivered by USPS mailman and left at a separate parcel box with the separate key to open said parcel box. The Keychain left by a mailman did not have any key attached to it, so it's not possible to pick it up. When called the office I was immediately hung up on after spending close to an hour with their automated voice answering bot. I'm not sure why the mail person would leave a keyless chain in my mailbox in a first place. But after the person promptly hung up on me before I could say a word , I can see a pattern.
• AT

  Anelah Tang

  Jul 23, 2026
  1.0
  DO NOT USE EXPRESS NEXT DAY DELIVERY!! I went in on Monday 7/20 and mailed out important signed documents along with a check to be delivered express next day delivery with signature to Fresno and it still haven’t arrived!! It is now Thursday 7/23. The documents are due tomorrow 7/24. I am in San Diego and it has been 3 days and still have not been delivered!! I paid extra for the express delivery. I could have delivered the paperwork myself if I had know this is how long it took!! It only takes 7 hours to get to Fresno. I read all the negative reviews on here and its not just this location being a problem, the entire postal system need fixing or changed. It’s so inefficient. I called this location and no one answers the phone at 4:30pm on 7/22. I called the main post office and the rep transferred me to her “lead” and her lead couldnt do anything apparently. It is so inefficient. Also, my original review from last night got deleted. This one will also be deleted I am guessing.
• DD

  Dominika

  Jul 6, 2026
  1.0
  I really had it with this place. Today is Monday, the first business day after a long holiday weekend. I come in at 9:10am to a line of 21 people, only 2 opened registers (including one guy who clearly needs some coffee or maybe a different job), and 2 other staff members wondering in the background. At 9:36am the third register opens but the slow-moving guy mentioned above disappears abandoning his station 🤦🏼‍♀️

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