The UPS Store

Reviews

• NL

  Nga Le

  May 8, 2026
  5.0
  Very amazing staff. Kim and Charmay were extremely helpful! The owner Sean is also very friendly and understanding. Fast service and very efficient!
• PA

  pınar ayaz

  May 7, 2026
  1.0
  Extremely unprofessional experience. I came in for a SHEIN Happy Returns QR drop-off, and even though the system clearly showed all items under one combined return, the employee still did not understand the process. I was there around 5 PM today. The employee was very disrespectful, dismissive, and made the entire process unnecessarily difficult. When I said I would leave a review because of the experience, he even responded rudely said “ you suck” instead of helping professionally. So rude. I am a student and also work with customers, and employees are supposed to receive proper customer service and orientation training. It is shocking to see someone this unprepared and unprofessional handling customers. I absolutely do not recommend this location if you are doing Happy Returns or QR code returns. And i will not recommend to my school all department this store. Management should seriously pay attention to how customers are being treated here.
• DZ

  D Z

  Apr 14, 2026
  1.0
  I walked in a few minutes before 5 to drop off my overnight. I was informed that I was late and the cut off was 4:50. I informed the employee that the website said 5:30 as in my attached photo. She said it was wrong. I asked her for help and she said call around. 0 out of 0 for customer service , as no other customers were there. "Update following owner response: The owner explained they have no control over the website. I looked into this and that is not quite accurate. UPS Store franchisees have an assigned Franchise Business Consultant through The UPS Store Inc. and access to a help desk ticketing system. A website correction request is something they can file. The owner also felt the employee's response was not a customer service issue. I just wanted help finding a solution when I arrived before your own posted cutoff time. Being told to call around did not feel like help. Sharing this in case it saves someone else the same trip."
• AQ

  Allison Q

  Apr 6, 2026
  2.0
  the worker was pretty snarky about this being *UPS* and not usps, considering i have shipped my usps packages from here successfully, multiple times in the past two years. i could also tell the difference because the post office employees have never been rude to me.
• MC

  M. Frankie C

  Feb 2, 2026
  4.0
  Amazon returns made easy here. Drop-shipping made fairly easy, just have the label ready to email to them for a $2.25 printing fee for B&W label.

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