The UPS Store

Reviews

• BB

  Brittany Beecher

  Jun 29, 2026
  1.0
  I have tried to give this location the benefit of the doubt, but after multiple visits over an extended period, the experience is consistently disappointing. Considering this is a newer, spacious store in North County, there is very little excuse for how inefficient it is. Every time I have visited, there has been a long line, yet there is typically only one employee helping customers at the front while at least one or more employees remain in the back. It creates the impression that the front counter is chronically understaffed, even during busy periods. I frequently visit the UPS locations in Rancho Peñasquitos, Carmel Mountain, and Encinitas, and they are almost always quick, organized, and well staffed. This location stands out for all the wrong reasons. I have never had a visit here that did not involve an unnecessarily long wait, and the customer interactions often feel disorganized, as though the staff are still training. I will often delay my returns to avoid this location, despite it being one of the closest to me. Another frustrating difference is how rigid this store is about minor things that other UPS Stores handle without issue. For example, I have only encountered one other location that insisted on charging or making an issue out of taping an Amazon return box. Every other UPS Store I have used has handled situations like that without making it an unnecessary point of contention. It leaves the impression that customer service is simply not a priority here. Lastly, when one customer is taking an extended amount of time, it seems like common sense to open the second register for customers making quick drop-offs or Amazon returns instead of allowing the line to continue growing. The setup is there, but it rarely seems to be used. I have been patient and given this location plenty of chances to improve but the experience is remarkably consistent and unfortunately not in a good way. Something about the staffing, workflow, or management needs to change because this location falls well below the standard set by nearly every other UPS Store in the area.
• JJ

  Jonathan (Jonathan.modern)

  Jun 22, 2026
  5.0
  I was pleased to know about this location. It's tucked away in the Pacific Highlands Mall and I have overlooked how useful that is. I was also pleased that if you have a return drop off they have a scanner with an easy do-it-yourself method and that saves a lot of time. Grateful.
• FA

  Fatemeh Aarabi

  Jun 13, 2026
  5.0
  We visited this UPS Store to get passport photos, and Adrian assisted us. He was incredibly friendly, professional, and helpful. He took the time to make sure the photos were done properly and used high quality photography equipment, like studio lighting and a professional camera. The whole process was smooth, and the photos turned out great. I highly recommend this location, especially if Adrian is helping you.
• PY

  Phoebe Young

  Jun 9, 2026
  5.0
  The UPS print shop was very helpful and patient when it came to all of our questions. We were trying to print flyers and posters for my girl scout project when it became closing time. But Raymond was very kind and finished up the final prints.
• SS

  Shefi

  May 27, 2026
  5.0
  Great customer service

Frequently Asked Questions About The UPS Store