The UPS Store

Reviews

• RZ

  Ron Zaragoza

  4 days ago
  1.0
  Lower your expectations for this location. HORRIBLE CUSTOMER SERVICE, POOR COMMUNICATION SKILLS, ZERO PEOPLE SKILLS, INCONSISTENT SHIPPING REGULATIONS - I've been coming to this UPS store for several years and the staff and service have always been great...UNTIL NOW. Something changed with some of the new employees. The last 3 times I've come to ship packages they've been rude, condescending and unhelpful. They act like they're doing you a favor, talk down to customers and seem genuinely annoyed when asking them a question. First time I was trying to use the kiosk to return an Amazon package. I asked the employee behind the counter if I needed a box in addition to the clear bag they provide and she rolled her eyes at me and said "What did Amazon tell you??" Wow, not very helpful. I ended up figuring out on my own. Second time I went to ship a T-shirt which I bubble wrapped and placed in a tyvek envelope. I have a t-shirt business and ship them like this all the time. The employee says sarcastically, "This is your package?" I said yes, why? She said "it's just an envelope". I asked what the issue was. She shakes her head and says "You need to pack this better". I said, no it's fine I ship these all the time!" She scans it and rudely tosses the receipt at me. Gave them one more chance...the last time was when I went in for an Amazon return. Amazon return instructions said to print the label and bring it in to the UPS store. So I did. The product was a coffee grinder in it's product box (not a shipping box). I first tried to use the kiosk and scanned my label. The kiosk said "PLEASE see an associate". I get in line and the associate while helping a customer stops and tells me "Hey do me a favor, hit cancel on the kiosk!" (No please. Apparently the kiosk has better people skills than the associate.) I look at the screen and there's no "CANCEL" button. He says " hit back! (There's no "BACK" button but he says "hit back!" again...) I find the tiny backwards ARROW key and press it. He smugly and sarcastically says "There you go!!!" Then he looks at my package and yells at me " You can't just bring that in here like that! You need a box!" I said "I thought that's what the plastic bags are for?" Yet he didn't offer to sell me one like they normally do and goes back to helping the other customer. I shook my head and walked out. So done with this location. I drove to the Calvine store and shipped the package without any issues.
• MO

  Marlon Ong

  Jun 9, 2026
  5.0
  The The UPS Store has consistently provided a reliable and convenient experience for many customers. From packaging to shipping, their team is known for being helpful, efficient, and attentive to detail, making the entire process smooth and stress-free. Many people trust them for both personal and business shipping needs because of their dependable service, clear communication, and ability to handle packages with care. Whether it’s sending important documents or larger shipments, they continue to deliver a high level of professionalism that gives customers peace of mind. Overall, it’s a place where customers feel confident that their packages are in good hands and will reach their destination safely and on time.
• HA

  Heropon Azrion

  Jun 9, 2026
  4.0
  The assistance provided was quick and easy. Despite the troubles I had with my own device, they were able to assist me with my requested service.
• DP

  daisy Perez

  May 19, 2026
  5.0
  They are reliable and helpful when I need my work notarized.
• DL

  Debra Lee

  Apr 2, 2026
  5.0
  The staff are very courteous and are as prompt as possible depending on the number of patrons at any given time. They ensure accuracy for each person the work with.

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