The UPS Store

Reviews

• JC

  John Chang

  Jul 11, 2026
  5.0
  What a gem of a store. Art, Chad, Eric, Adrea, Adrian and the rest of the crew are truly amazing people. Always positive and friendly despite how busy things can get. They are patient with all of the customers despite how busy things can get. The store has recently been re modeled and things flow much better with the new lay out as well. Grateful to the team at this location. One of the best small businesses in the South Bay.
• RT

  Rael Tanchum

  Jul 8, 2026
  5.0
  Fabulous service, friendly and uber helpful always. The staff have become like family for us - such a joy to have a business that always delivers on great customer service, professional advice and always with a smile 😊. ! I just love our local store in The peninsula shopping center Rolling Hills Estates. Highly recommended.
• KH

  Karen Henry

  Jun 24, 2026
  2.0
  Until today I would have rated this store five stars, but today staff was distracted, soccer was blaring, loudly from lap top and speaker. Person who processed my package didn’t engage with me but commented about the match to other employees. So disappointing! I had always been impressed with their efficiency and engagement with customers. I love soccer too! But this was not professional or appropriate.
• TC

  Tangerine Digital Co

  Jun 16, 2026
  5.0
  The team at this UPS Store is genuinely the best. Shoutout to Adria, Chad, Erik, Art, Rio, and Adrian!! Every single one of them is friendly, efficient, and actually makes you feel taken care of. It’s rare to walk into a shipping store and consistently have a great experience no matter who’s helping you, but that’s exactly what this location delivers. These guys are the reason I keep coming back. Highly recommend!
• JB

  Jacky Blue

  May 5, 2026
  5.0
  Jacky’s review of UPS store 5534: If I could give this place a million stars, I would because five stars isn’t enough. I’ve been coming here for over a year now, and have my PO Box here and having a mail box mailing address is so convenient and also gives customers an advantage of 15% off their other services. I frequently utilize their printing and mailing and shipping services and sometimes notarize and even shredding. This gem of a place is literally my home office and I live inside my little mailbox PO Box as my official permanent address. I always look forward to coming here, and because I frequently come here everyday, the staff has become my best friends, and they always make my day better after being there. My favorite thing about this place is how they know all their customers by name and greet everyone coming in by name. The manager Art, and the amazing staff Chad, Adria, and Eric are some of the kindest and most professional people I’ve ever met. The Associates are always friendly and respectful , knowledgeable and well-trained, and always adequately staffed. The pricing and product options are always clearly explained and the storefront is always clean and organized. I recommend this place highly because it’s the best value for the money and the prices charged always meet my expectations. The wait time in line is always acceptable , and sometimes if the line is long that’s how you know this place is so good because everyone wants to come here for their mailing needs. I’ve tried going to USPS before and it’s nowhere near the quality and care of this UPS store , for example last time I waited in USPS line for a full 30 minutes. You don’t have to go anywhere else to know how good you have it at This UPS store. They have consistently established a level of quality service and trustworthy delivery that I am so grateful for the team and coming here is my favorite part of my day. Overall my life has significantly improved thanks to the UPS store #5534. They are the absolute best!

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