The UPS Store

Reviews

• DV

  Drea “Dd” Vee

  Jun 11, 2026
  1.0
  The ladies in the front are nice, and it's not their fault, but the owner she has a attitude & she rather get nothing which is what she is going to get now, because she chooses greed over anything. I would not recommend this place to anyone. They don't give u the store terms and conditions, instead they give u "corporate" version which is completely useless. If u have a box and behind on payment, they will not release any packages you received until u pay that. If Id known that I would've had them sent somewhere but those useless terms and conditions doesnt state that, and this is why I'll be going to BBB and filing a complaint. They could've had their money, now they can send it to collections where I won't be paying that ever. Either way they don't get their money. But I'll still get my package so please do send it back. It looks like the only person loosing here at the end is this store owner, that what happenens when u choose to be greedy, u end of with nothing.
• KT

  Kassi Tanner

  Jun 1, 2026
  1.0
  ★☆☆☆☆ I am a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers regarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be “redelivered” to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally’s attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location’s package handling and customer service practices.
• MM

  Mr. Marquez

  May 7, 2026
  1.0
  This has got to be one of the worst ups store in the neighborhood. The staff is unfriendly and they give you attitude for any question you ask. N they charge for any courtesy requests. That's why i would rather take my business to FedEx.
• EF

  Ezequiel Franco

  Apr 20, 2026
  1.0
  Faltaban 2 minutos y no me atendieron
• CG

  claudia garcia

  Apr 11, 2026
  5.0
  maria was super helpful, great communication. super fast 👍🏻👍🏻👍🏻👍🏻

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