The UPS Store

Reviews

• AK

  Alice KIM

  May 4, 2026
  5.0
  Parking space is limited. The store tends to be very crowded. The staff are friendly.
• CL

  Christilla LivyMonoz

  Mar 25, 2026
  1.0
  Horrible horrible service here. They should get the education what they need to do.
• PJ

  Peter Jones

  Mar 14, 2026
  1.0
  The owner Chris is very rude. Claimed amazon packages don’t come in manufacture packaging when amazon provides money to save the environment and reduce its plastic packaging. He called the cops instead of handling that he is wrong. Came here all my life until ownership changed. Don’t recommend. He only wants money; he wanted me to buy a plastic bag from him.
• GA

  Gigi Anido

  Jan 17, 2026
  5.0
  Location, personable and knowledgeable staff! Thanks
• BC

  Boris Castillo

  Jan 3, 2021
  1.0
  Went in to return an item purchased through Amazon. The instructions from the site specified to return the item with the same packaging in which it was received. The young girl who was helping me tells me that they're "not box shipping." I tell her I'm not certain what that means as she hands me my Drop-Off Package receipt, and so I simply start to head out the door (not my first time returning at this store) while passing the long line of others waiting to be helped. It was then that I hear, "Cancel that last return!" coming from a young man with closely cropped light hair whom I had noticed earlier because he wasn't wearing his mask over his nose. As I cleared the line of people and was now outside of the store, I turned and saw this same employee behind me, holding out the empty box. I look at him and tell him that's not mine, as the labeling clearly states "Amazon" on it. Now, if there had been some change to the return policy that runs contrary both to past methods and specified instructions, then some sort of sign or considered explanation from staff would be in order. Instead, this guy decides that the best show of "professionalism" is to stalk me outside of the store, thrust the box toward me without a word of explanation, and then shout out, "Cancel that last return!" two more times in a manipulative show of force. I held up my receipt and responded, "I have my proof of return, so you can explain the missing merchandise to Amazon," before walking away. Here's the concerning part: because I was so caught off guard and uneasy that someone followed me outside the store, shouting with no explanation, I walked past my car and pretended to be going to another store, since I didn't know what he might try next. It made me wonder: were I female, and had he acted the same way, would I have had cause to call the authorities? To the store's owner: I highly suggest you review any camera footage (either from your store or the surrounding stores) from Sat, Jan 2nd, at 12:47 PM local time to witness the exchange I just described. And to the young man who followed me out: next time try to remember that you're in a customer service role before giving your best Cobra Kai impression - and learn how to wear a mask!

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