United States Postal Service

Reviews

• LR

  Linda Qbq Russell

  Sep 27, 2026
  5.0
  This is a good post office. They are responsive to customer complaints. Good parking most of the time.
• MM

  Mayo

  Sep 15, 2026
  1.0
  Aurelia is extremely rude and condescending towards customers. No matter how nicely you talk to her she will still be rude. She seems inconvenienced by her job.
• M7

  Mayo 7

  Sep 15, 2026
  1.0
  I would like to express my concern regarding the customer service I have repeatedly experienced from Aurelia. In my experience, she consistently has an unnecessarily rude and dismissive attitude toward customers. This is particularly noticeable when customers have questions or need assistance with postal services they may not use frequently. Rather than providing guidance in a professional and respectful manner, she often speaks to customers in a condescending way, as though they are unintelligent or should already know the answers. I have made a conscious effort to remain polite during my interactions with her, but unfortunately, her attitude remains consistently unpleasant. It often feels as though assisting customers is an inconvenience to her, despite customer service being an essential part of her job. I understand that working with the public can be challenging, but customers should still be treated with patience & professionalism.
• FP

  Franci Pennington

  Sep 10, 2026
  2.0
  Rude staff. I have a service dog and they refused to allow her in with me. It was over 100 outside, she couldn't stay in the car. Manager yelled at me saying he didn't allow animals in the building. I left and drove 7 miles to the South Fontana USPS where my service dog was allowed in.
• PJ

  Priscila Johnson

  Aug 20, 2026
  1.0
  Extremely Disappointed I’m extremely disappointed with the customer service from Elaine at this post office. I have scheduled pickups for two PO boxes, and every time I come in, the experience is unnecessarily difficult and unpleasant. Elaine is consistently rude and has repeatedly come at us yelling. She has also told us that “we’re not her priority.” As customers with scheduled PO box pickups, being spoken to this way is extremely disrespectful and unprofessional. She has also slammed the door in my direction. On another occasion, while another customer was picking up their mail, she slammed the door and nearly caught his finger. He had to quickly pull his hand away to avoid getting it caught. She has also told us that if we ring the bell more than twice, she will intentionally wait longer before coming to open the door. That is completely unacceptable behavior toward customers who are simply trying to pick up their mail. We have asked multiple times to speak with the manager about these ongoing issues, but we are repeatedly told that the manager is on vacation. At this point, it is frustrating because we have not been given a reasonable opportunity to address our concerns with management. There is absolutely no reason to speak to customers this way or treat them disrespectfully. We should not have to feel uncomfortable or worry about being yelled at or having a door slammed on us during a simple mail pickup. I hope management takes these concerns seriously and addresses this situation. Customers deserve to be treated with basic courtesy, respect, and professionalism

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