The UPS Store

Reviews

• SK

  Sadat Kakakhel

  Jun 20, 2026
  1.0
  I have visited this UPS location several times, and unfortunately, my experience with the staff has consistently been disappointing. Unlike other UPS Stores I have visited, where employees are friendly, helpful, and professional, the staff at this location often come across as rude and uninterested in assisting customers. In particular, one male employee (whose name I do not know) has repeatedly displayed poor customer service. This is not based on a single incident—I have noticed the same behavior on multiple occasions. Whether you call the store or visit in person, it often feels like the staff are trying to avoid helping customers rather than providing support. I am leaving this review after careful consideration and without any personal bias. I simply believe that management should address these customer service issues through better training, supervision, or staffing changes if necessary. Customers deserve to be treated with courtesy and respect. I hope UPS takes this feedback seriously and works to improve the customer experience at this location.
• AM

  A M

  Jun 17, 2026
  1.0
  Some understand the value of professionalism in the workplace, and those who do not. People who know the difference between helpful hints and opinion/conjecture, and those who do not. The notary I had the unfortunate privilege of working with seems to be fresh out of BOTH. I felt badly for the person working with this negative entity, who greeted me kindly and was ready to help. The notary exclaimed loudly that she had just set up her work that needed to be done and began to complain about having to move those things to complete my notary request. After more complaints and a snarky comment to her coworker about when SHE would be getting her notary’s license and be able to assist, she was ready. She did not greet me or give any other cue about her readiness other than saying I need your ID. Once I got to her area, it only got worse. I won’t bore you with every tiny tidbit but rather focus on the highlights. - became oddly fixated on the type of document I had. Immediately saying its format was the “bad” kind. - Used this odd fixation to then pick apart the legality of a supporting document which was NOT part of the notarization process due to the fact that it was a copy of a COPY that had been filed, accepted, and RECORDED 24 yrs ago. - Attempted to pick apart the form itself. Which at that point, my process with her was nearly complete, but seemed consumed with the need to question the legitimacy of my document. Here’s the good news: this is NOT the only UPS store in the area, and some notaries are much more pleasant to deal with. I had the complete opposite experience just a few miles away at another location. It would behoove you to choose any place besides this one for your notary needs. Instead of a witness to your signature, you could end up being a resilient bit player in an episode of PPL who hate their job and can’t wait to show you how much.
• SC

  Sarah Camacho

  Jun 4, 2026
  1.0
  A mess!!!! There’s an old lady there whose attitude stinks. Don’t come here
• AK

  Avneet Kaur

  Apr 21, 2026
  1.0
  DO NOT GET FINGERPRINTED FROM HERE! The customer service has been very poor. I originally went in about three weeks ago to complete a Live Scan fingerprinting, but the staff submitted the wrong form on their end. When I returned three weeks later after my company followed up with me, I was repeatedly told to come back on another day because their fingerprinting system was not working. I was also informed that the manager responsible for issuing reimbursements was on vacation, so nothing could be done at the time. I clearly explained that I am on a strict time crunch, but I have consistently been given unhelpful responses and no real solution.
• JB

  john brantley

  Apr 19, 2026
  1.0
  Once again, I find myself writing a negative review... To be clear, I only went to this particular UPS store out of convenience. I was working at the Starbucks across the parking lot when I needed to have some things printed. Let's start by saying whilst "helping" me, the black lady that "works" there told the customer behind me, "There's a Wait Right Here Until Called sign. You stand there unless you have a QR code. Then you can do it yourself over there." No matter the duties, she's still in the business of "Customer Service." It's her job to help the customers. Not tell them how they can help themselves. Now back to my incident... She asked if I needed my items printed in color or B&W. And yes. My mind went blank. But for her to put her hand on her hip and walk away like I was wasting her time was a bit too much. Then, when it came time to pay for my copies I paid with a debit card. She kept taking the card machine and pushing buttons. My transaction was declined. I paid with a Capital One debit card & when I inserted my card, your machine gave 2 "Capital One" offers. The first one will always decline the transaction. I don't know why. I think it has to do with the new partnership with Discover, and they're still working out the kinks. Sounds like something you should look into so it doesn't happen with other customers. The second one will complete the transaction. When I explained that to the lady she said, "That's on you." I tried to explain again & she said, "That's for you to know." First of all, if it's for me to know, why did she keep taking the card reader machine & pushing the buttons for me. The first time she did it, she declined the options to donate to a charity. How did she know I didn't want to donate? The second time she took the card machine was when she brainlessly selected the first "Capital One" option. Taking the card reader & pushing buttons with someone else's credit/debit card in it is bad enough, but to be rude when a customer is trying to educate her is just ridiculous. And judging by the turtle's pace at which she moves, it's safe to say she's not pushing buttons on the card reader to give me a swift transaction. It's more like she's in a hurry to get back to her day of being lazy. Train her in the art of friendly customer service or sack her.

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