The UPS Store

Reviews

• SW

  Sharon Ward

  Jun 9, 2026
  3.0
  Unfortunately they were not friendly here today. Very curt. Perhaps they were having a bad day and are usually more customer friendly?
• JH

  Jenny Howard

  May 25, 2026
  5.0
  I use this UPS store frequently and the experience is always quite good. They are efficient and professional. They have what I need, are generous with their expertise and I can in and out as quickly as possible.
• MG

  Marcos Gaxiola

  Mar 12, 2026
  1.0
  I am not sure where the Petaluma Distribution center is but it has been consistent at delivering my packages to the wrong address. I have filed a claim for a wrong address delivery and all they were able to say after 6 days is that they delivered it to the correct address. The picture from their delivery notice does not match my front door. I walked around the neighborhood looking for this door and people began to think I was suspicious. I do not recommend UPS for deliveries. Their customer service support is in need of improvement. The driver I spoke to also agrees that the Petaluma distribution center is a mess.
• CC

  Carly

  Dec 19, 2023
  5.0
  Never had a bad experience here. Marie does a great job and she’s always got a good attitude even when the job is obviously stressful! Thankful to have her help me with packages & find a way when the problem at hand might be tough
• JJ

  Joe

  Nov 6, 2022
  1.0
  Lazy worthless employees that think they are too good to do amazon returns. I have done dozens of returns and they are always a pain to deal with and now they want you to change the settings on your phone so they can do the return... This is just a way to inconvenience customers so they don't come back and was never necessary before with any return or anywhere else you take returns. If you think you are too good to do returns than work somewhere else. This is where your company has agreed to take returns.

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