The UPS Store

Reviews

• AC

  Anthony Cuellar

  6 days ago
  5.0
  Brandon was very helpful by handling a package for me today. I have been a box renter for over 20 years at this location. All the staff have been very helpful throughout the years! Good people!
• KM

  Kelly Madera

  6 days ago
  1.0
  Unbelievably rude and completely lacking basic empathy. I went into this store to print and fax urgent documents. I am currently dealing with a major digital security compromise and a pending police report, meaning I cannot safely access email on my phone and needed to use their customer computer. The customer computer was down. Instead of offering an alternative workaround to help a customer in a crisis, the employee (male with a dark beard, glasses, face mask, and hat) was incredibly curt, rigid, and dismissive. He flat-out refused to help, stating, "This is a business," and even lied by saying he didn't know the address of a nearby sister store to avoid looking it up. I literally stood in front of him and called the Menlo Park UPS store. They immediately agreed to help me print my documents using alternative methods, despite having the exact same technical outage. When I told this employee that the other store was willing to assist, he just gave a lazy, "Sorry, I can't." Avoid this location. If you expect standard problem-solving or decent human customer service, go to the Menlo Park location instead. They actually care about helping people.
• AK

  Ananya Kumar

  Apr 30, 2026
  5.0
  Helpful and friendly staff, and they printed my documents quickly
• SB

  Sea Bovio Briganti

  Apr 15, 2026
  5.0
  The team at this UPS Store in Palo Alto is fantastic. I had a bunch of important documents that needed to be printed and scanned perfectly, and they were so helpful every step of the way. Everyone was patient, thorough, and genuinely went above and beyond. I really appreciate the consistent great service here. Thank you, UPS team!
• KK

  Kelly

  Mar 25, 2026
  1.0
  I had a disappointing experience here over the past two days. When I handed over my ID, it was later placed on top of my package without any reminder. This could easily be missed or even dropped if the customer doesn’t notice. The customer service was also quite cold. When I asked about a package that might have been delayed, the staff was unwilling to help check and instead asked me to check on my own phone. I visited twice and was helped by the same person both times, so this seems to be a consistent issue rather than a one-time experience.

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