The UPS Store

Reviews

• JS

  Jack Strome

  Sep 9, 2019
  1.0
  The store stole some of my items and is now refusing to refund me. Absolute joke of a business.
• PW

  Pam Walker

  Jul 28, 2016
  1.0
  This place should not have any stars - but it would not let me post unless I clicked on one! Rented a box from this UPS store for a three month period. Paid in full up front, have received countless emails asking me to renew my box yet have NOT RECEIVED ONE PIECE OF MY MAIL. I inquired repeatedly over the last six weeks since I knew that mail was being sent to me. This week I went in to return the keys since I was not getting any mail and SURPRISE! my box was stuffed with mail dating back to the end of May. I asked to speak to the manager or owner and finally the owner returned my call. His position...the US Postal Service was holding my mail. He never once accepted responsibility for my situation. Only wanted to make excuses and offer me nothing in return. Do not use this store. The mail is not put in your box and the employees have no idea what they are doing. From the owner, Dan, down it's an establishment that should be avoided.
• SK

  Scottie Hunter Kuhn

  Jun 22, 2016
  1.0
  Worst total scam, you will not be identified as the shipper. Package shipped NOV '15 damaged picked up lost the ups store revived the Package 2660.33 value denied the package did not inform me or communicate with me at all, was destroyed this 81/2 months ago they did not call me and the owner called me liar. when I proved him wrong the owner just quit communicating. He dose not care about you or your belongs do not use this store I have no resolution still and will end up in civil court despite purchasing insurance. He uses his account to charge you more money you more money and remove your ability to participate in the insurance process he is committing fraud.
• ST

  Sharon Tsuhako

  May 1, 2015
  5.0
  Great customer service. George helped me on my last minute request and came out perfectly.
• AE

  Andres de elizalde

  Sep 1, 2013
  2.0
  Very poor. Except for one individual service is demeaning and downright rude. Specially a girl called Britney. One serious problem they have is with the administration of the accounts. It seems no one has the responsibility of maintaining a customer ledger. I pre-paid my account for one year and my box remained past due (rejecting mail) for two weeks and would not have found out if I had not called three days in a row to inquire the status of my mail. In addition customers calling on the phone are delegated to the end of the line if there are customers at the store. In other words, you are told to call later because they are busy. This went on for three days.

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