FedEx Ship Center

Reviews

• AA

  Adam

  2 days ago
  1.0
  FedEx has become one of the most frustrating companies I have ever dealt with as a customer. Over the past year alone, I have experienced repeated delivery failures, missed delivery attempts, constantly changing delivery estimates, poor communication, and multiple situations involving packages worth thousands of dollars that disappeared while in FedEx’s possession. In every case, accountability was difficult to find and resolution was slow or nonexistent. The delivery experience is especially painful for apartment residents. FedEx repeatedly fails to use available access information, resulting in delayed deliveries, “attempted delivery” notices, and packages being pushed to the next day. Their delivery windows are often meaningless. I’ve lost count of how many times a package was listed for delivery “today,” only to be delayed again after I rearranged my schedule to be available. What frustrates me most is the amount of time FedEx expects customers to sacrifice. I’ve spent entire days waiting for packages because I couldn’t trust the delivery estimate. I’ve postponed errands, workouts, appointments, and personal plans only to watch the estimated arrival time move repeatedly or disappear altogether. When problems occur, customer service rarely provides meaningful answers. Reaching someone who can actually solve an issue is difficult, and when packages go missing, the burden often feels like it falls on the customer rather than the company that accepted responsibility for transporting the shipment. One example: I attempted to return a large item and transported it myself to a FedEx location, only to be told it could not be accepted and that I would need to schedule a pickup instead. That meant another day waiting at home for an unpredictable arrival window. The process felt designed around FedEx’s convenience rather than the customer’s. The most disappointing part is that FedEx operates as though customers have unlimited time and no alternatives. We pay for a delivery service. Reliability, communication, accountability, and respect for customers’ schedules should be the minimum expectation, not a luxury. At this point, whenever I see FedEx listed as the shipping carrier, my immediate reaction is concern rather than confidence. That’s not how a logistics company should make its customers feel. FedEx may have one of the largest delivery networks in America, but based on my experience, it has lost sight of the people it is supposed to serve.
• JT

  Jordan Thomas

  5 days ago
  1.0
  The delivery drivers don't even read the notes. I payed an extra $12 on top of the normal shipping cost, just to have it delivered in a window of time that I would be home. And they couldn't even do that. Now my package is being returned to the shipper....
• AA

  Andrew

  May 9, 2026
  5.0
  Great drop location. Normally in and out in seconds. 👍
• RH

  Rich Hays

  Mar 27, 2026
  1.0
  Waiting for a laptop, driver pulled up while we were home, stuck the missed delivery sticker on the door, and sped off. Heard the truck the whole time, but was gone by the time we got to the front door!
• EE

  Elana

  Mar 11, 2026
  5.0
  Raynesha is a rock star! She helped me out even though it was 5:56 and it closes at 6. She’s so sweet and great at customer service.

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