United States Postal Service

Reviews

• SZ

  said zahraei

  6 days ago
  1.0
  friendly commonication they have not
• EN

  Edgar Nolasco

  Oct 5, 2026
  1.0
  When I noticed that a package of mine was not getting picked up by the mailman , I went to the post office to investigate. A nice older gentleman with a bald head(politely)was helping me when we were very rudely and abruptly interrupted by MICHEAL THOMPSON who claimed who was the supervisor. Micheal was very arrogant and had a face of disgust when talking to me . I'm not sure why I was met with this wild behavior. I have never met that man before and he was acting as if I was his enemy. He didn't even know my name or who I was so I don't understand why he was speaking so arrogant and rude or why he was looking at me so hatefully . I was simply trying to explain that a package(envelope)that was ready for return was sitting in my mailbox for 3 days and no one picked it up so I came to ask why . Micheal explained that the post office will not grab any return packages or mail unless you tell the post office online you have return mail or packages. When I tried to explain to him that I have never had to do that before ever , he kept interrupting me , not letting speak and was acting childish. I asked for his managers information and he said that the post office is asking me to leave for being disruptive. MICHEAL THOMPSON KICKED ME OUT FOR ASKING FOR HIS MANAGERS CONATCT INFORMATION. HE THINKS HE PREVENTED ME FROM GETTING TO HIS SUPERVISOR. I DID NOT YELL OR CUSS. HE REFUSED MY SERVICES FOR ASKING WHY THE MAILMAN WOULDNT TAKE MY PACKAGE AND FOR ASKING FOR HIS MANAGER . ALSO IF THE MANAGER IS READING THIS CAN YOU REVIEW FOOTAGE OF THE INCIDENT? FOR A SUPERVISOR MICHAEL THOMPSON WAS DRESSED EXTREMELY UNPROFESSIONAL. I'll let the camera footage do the talking
• JM

  Josh Montoya

  May 26, 2026
  5.0
  Great customer service. Demand that attended me. Give me good information.What to do?What things to say is pretty good.Customer service
• JG

  Jeanette Gutierrez

  Sep 12, 2024
  1.0
  BEWARE! Not even derserving of 1 star. USPS on Holt in Ontario California does not protect your personnal information as they claim to do.. BEWARE! We were forced to move out before we could find another place when the owner sold the house we lived in. We also had no new address to change over to. Knowing the post office would not deliver mail to the old address any longer, I wasnt sure what to do about my address situation, DL, Ins, Credit Cards etc, all would have to be changed but it was all up in the air until I had a new address to switch everything over to. The only option that fit my situation & made sense was to temporarily have the USPS hold my mail for me to physically pick up. I went to the post office on E Holt asking for my mail to be held for pick up but was told this was only done online. I went online & completed a Hold Mail For Pick Up Request form. USPS approved 30 day Hold & I received a detailed receipt. This would give me time to find a place or come up with the money to rent a po box. When I went to pick up my mail during the 30 day period, the USPS employee behind the counter explained he was required to verify my identity before he could even go back to check my mail, so I provided my ID. The USPS employee comes back telling me there is no mail, it was picked up by the homeowner a couple days before. When I attempted to show him my Approved Mail Hold For Pick Up Receipt, a supervisor stepped in telling me they released my mail to the homeowner of the address. When I asked her whats the point in providing an ID if the person your handing the mail over is not the name on the mail,on the form or on the ID & she told me they dont use the name, they go by the address. None of this made sense to me. Now all my important mail was handed over to a complete stranger who said they were the new homeowner of the address which I moved out of. What the hell good is the USPS procedure to verify an ID of the person picking up mail on hold if they dont match anything other then the address? Why are they wanting specific details about which mail to hold for pick up if they dont use it in the first place? This USPS office is ignoring the fact that they have handed my personal information over to someone other than me because they claim to be the homeowner of the address in addition to completely disregarded my request that they approved for 30 day period. This is our Government who is supposed to be protecting us from Identity theft etc., This is a big deal and needs to be addressed accordingly. We are trusting our Government USPS with all our personal information and they wont even follow their own Policy & Procedures or Code of Ethics which they posted on the wall that reads.... ~ The United States Postal Service is serious about protecting your personal information~ .....They are lying and have shown they do not care one bit about protecting us. This is an important matter that everyone should look into before they too have this issue. How does this type of issue get looked at by someone who has the authority to look into it, make changes and then make sure the USPS follows every step to be sure our personal information is protected?
• KK

  Kim

  Apr 15, 2019
  1.0
  Despite what the USPS website says, you cannot use their self service kiosk after hours because they don't keep their doors open. Don't make the same mistake I did. Thanks a lot, USPS, for wasting my time.

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