United States Postal Service

Reviews

• VO

  Victor G. Cajero Ornelas

  Sep 18, 2026
  1.0
  Package has been gone for a month and they havent made an effort to find it
• AC

  Audrey Cheng

  Aug 21, 2026
  5.0
  I went to 2 different USPS’ (Noe Valley and Mill Valley) for fingerprinting and their machines were all broken. I finally came out to Oakland and their machine was working! Sharing here for others looking
• EB

  Emulen Battsengel

  Jul 13, 2026
  1.0
  always missing packages
• HJ

  Honda J

  Jul 3, 2026
  2.0
  The post office is clean, spacious, and well maintained. Unfortunately, the customer service completely ruined my visit. Two of the three front counter employees were rude, impatient, and unprofessional. From the moment I walked up to the counter, I was not greeted. Instead, the clerk silently stared at me, making the interaction feel uncomfortable and unwelcoming. I brought in a package to ship and told him the destination ZIP code. He responded by saying I hadn’t put the address on the box. At every other post office I’ve used, the clerk entered the address into the system, printed the shipping label, and attached it to the package. Because of that, I was genuinely confused, but instead of explaining the process, he offered no patience or guidance. After I wrote part of the recipient’s information and returned, I was told to get back in line. Another customer accused me of cutting the line, even though I was simply following the employee’s instructions. The situation could have been avoided with better communication. The next employee was just as dismissive. Instead of listening to my questions, she repeatedly said, “Ma’am, ma’am,” in a raised and impatient tone. No one had asked for the recipient’s name, so I reminded her that it needed to be included. She abruptly replied that they don’t put the name on the shipping label and that customers must write it on the box. Again, this was different from my previous experiences, but rather than explaining the policy professionally, she treated me as though I was the problem. I left feeling humiliated, disrespected, and emotionally drained. What should have been a simple shipping transaction became one of the most unpleasant customer service experiences I’ve had. I felt that I was treated differently than I should have been, and the dismissive attitude throughout the interaction made me question whether I was being treated fairly. Every customer deserves to be treated with respect, patience, and basic courtesy, regardless of who they are. I hope management addresses the behavior of these employees and provides better customer service training.
• TP

  Tatiana Pennucci

  May 14, 2026
  5.0
  Bad area but fast service lock your vehicles that’s for sure

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