FedEx Office Print & Ship Center

Reviews

• SM

  Saadia Morales

  Aug 31, 2026
  5.0
  This FedEx Kinkos blew me away with their outstanding service - Store Manager Liz was amazing. She was knowledgeable, helpful and expressed a sincere desire to want to help me with my work project. I was stressed and she made the experience easy and stress free! I will only go to this location for my printing needs!
• NK

  Nancy K

  May 6, 2026
  5.0
  I utilized their service to spiral bond a book. They always do a great job. I certainly will be back.
• GM

  Gita Masompour

  Dec 4, 2025
  1.0
  The level of incompetence coming from the manager of this FedEx Office, Liz Hernandez, is absolutely staggering and deeply unprofessional. It is by far the worst management experience I have ever encountered at any shipping or service business. I visited the store at 1000 Bristol St., Newport Beach, CA on November 24, 2025, to ship a box of clothing,few cosmetic items and 2 kitchen towels. to my friend in Canada. I had placed all these items in plastic bags so that they could easily be inspected by the FedEx agent. The employee never asked me to fill out any commercial invoice or any other forms. She entered everything herself on the computer. She charged me $129 and gave me a receipt. Everything appeared to be handled correctly. Another FedEx employee boxed the items and sealed the box for shipping. A few days later, I was notified that my shipment had been stopped in Chino, CA because the employee had incorrectly labeled the contents as kitchen utensils instead of kitchen towels which had nothing to do with what I was shipping. This error was made entirely by the staff at this location. As a result, the shipment was halted, and FedEx told me I would have to pay to have the box returned to me. They also refused to refund the $129 I had already paid, even though the shipment never continued due to their mistake. When I called FedEx customer service, I was informed that the refund decision was up to the store manager, Liz Hernandez. According to customer support, she was contacted and chose to deny the refund, despite the fact that the incorrect labeling and halted shipment were caused solely by her employee. To make matters worse, FedEx offers no corporate email address for filing a formal complaint other than calling their 800 number, leaving customers with almost no way to seek help beyond the very same management responsible for the mistake. This review is a warning to all customers: the service at this location is careless, unprofessional, and completely lacking in accountability. And the manager, Liz Hernandez, demonstrated an alarming level of incompetence and failure in basic customer service, making this FedEx Office a location I strongly recommend avoiding.
• AA

  Alisha

  Nov 9, 2021
  5.0
  Only had to print one paper, but printers are my worst enemy. Maria was wonderful and helped me. 5 stars!
• MB

  Miss Busy

  Nov 16, 2018
  5.0
  Great customer service. Easy in and out dropoff. Zack and John made everything so simple!!! Thanks Zack and John!!

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