The UPS Store

Reviews

• CC

  Courtney Carmignani

  Dec 6, 2025
  1.0
  I'm bummed to be writing this review because I've been using this UPS Store since 2022 when I moved to Napa and generally have had positive experiences with my shipping and Amazon returns. I also, don't write negative reviews unless I feel like it's truly warranted. However, I had a recent experience that was so disappointing, I won't be doing business here any longer. I made an appointment to meet with a notary to sign a one page (actually, half page) document to order my son's birth certificate. Even making the appointment was new for me because in my experience with other UPS stores in the East Bay, I could just show up and if the notary was on site, I could get my document notarized. I was 7 minutes late and that was my fault - I have a newborn and a 17 month old - life is chaotic, and parking was tough. I walked in and apologized immediately, noting I was there for my appointment. I also had 3 amazon returns to process in my hand. There were no other customers in the store when I arrived - dead quiet with two employees working. I was immediately told by the notary on site that I had missed my appointment and she would not help me. She said she had another appointment coming up at the 15 minute increment, and they are not allowed to accommodate late arrivals. I showed her the half page document, noting that it was so quick and fast and if she could please help me. She said no, and turned around and walked to the back. She wouldn't even help me with my returns. At this point, another customer had arrived and was being helped by the other staff member, so I waited at the register she left me at hoping she would come back so she could at least process my returns. She never came back. I was literally in tears because of the coordination I had to do to this point to get childcare while my husband was at work to make this appointment for our son's birth certificate and became late because parking downtown can be rough during high tourist times. I ended up doing my Amazon returns at the self help kiosk - it took me about 10 minutes between waiting for her to return to the register, deciding to go to the kiosk, and finishing my returns. No other customer came in for notary in that 10 minutes, or any other customer into the store for that matter. It was a ghost town. When I got in my car I called the UPS Store on Solano, and asked if they could get me in to have a document notarized. She said I could come in any time. I drove there, walked in and had my document notarized in about 3 minutes. For me, it was about the willingness to offer someone a little grace when things didn't go as planned. It was completely in her power to help me as a customer, and she wouldn't even consider it.
• LS

  Lisa Saverino

  Jul 30, 2025
  1.0
  $5 fee + 50 cts per page for printing a document. This is racket.
• NN

  natalie niksa

  May 20, 2020
  5.0
  Krista and Gabe are THE BEST. Their attitudes are always so sincere, helpful and calm.
• AD

  Andy Dudnick

  Mar 15, 2019
  1.0
  If this store could get ZERO stars, that's what it deserves. Today, after calling yesterday to confirm that they have notary services and that notary services would be available today, I went to the store at 3pm after a long drive from Novato. I was told the guy who provides notary services was there but that he had "forgotten his book" so couldn't notarize my form. I explained that I had called the day before to confirm that he'd be there and able to notarize my document, and they showed zero interest in me, and refused to give me the name of the manager of the store. I then had to go in horrific commute traffic to the other Napa UPS store on Solano, where they took good care of me. The UPS Store on School Street NAPA is an utter disaster of misinformation and lack of customer service.
• DS

  David Samson

  Jul 27, 2017
  5.0
  After using 2 competitors in town... no comparison. Friendly, professional, accommodating, convenient and good people. I've moved all of my personal and business services here and am very happy.

Frequently Asked Questions About The UPS Store