FedEx Ship Center

Reviews

• IU

  Indy Urzua

  Apr 23, 2026
  1.0
  had a very frustrating experience at this FedEx location. I was specifically instructed by a customer service representative to come in between 5:30–7:00 PM to pick up my package. I arrived at 6:45 PM, only to be told by the employee at the counter that I couldn’t pick it up because it had already been loaded onto a truck for next-day delivery. She then told me to call customer service to request a location pickup—exactly what I had already done, which is why I was there in the first place. When I explained this, she became dismissive, threw her hands up, said she wasn’t going to argue with me, and essentially brushed me off. I politely asked to speak with a manager, and she initially refused. After insisting, she eventually returned with my package. However, when I provided my permanent resident card as identification, she incorrectly stated that it was not a valid form of ID. At that point, it turned 7:00 PM, and she refused to continue helping me, claiming the system had shut off. Thankfully, a manager stepped in, handled the situation professionally, scanned my driver’s license, and completed the process without issue. The employee’s behavior was unprofessional, dismissive, and unnecessarily difficult. I was treated poorly despite following the exact instructions given by FedEx customer service.
• SR

  Staci Ridenour

  Apr 15, 2026
  5.0
  Katie C. is incredibly helpful and went above and beyond for me.
• CG

  Candelario Gutierrez

  Apr 12, 2026
  5.0
  Excellent customer service, fast service and affordable workers, Thank you!
• TS

  Tami Schmidt

  Mar 2, 2026
  5.0
  Excellent service today by Javier. I had a heavy odd size package with very specific packing instructions. Javier did everything I asked and was so pleasant to work with. I really appreciated his help.
• MJ

  Michael Jordin

  Jan 22, 2026
  5.0
  Very helpful