The UPS Store

Reviews

• DD

  Dugbartey D

  Jun 15, 2026
  1.0
  I honestly have tried to give this store the benefit of the doubt. It is always hit or miss. My first experience was horrible. The employee don't know her name but she was a heavier set Latina woman. She was rude and acted like she couldn't answer simple questions. I ended up just going to the post office for my shipping needs. Second time I came was to return Amazon items. It was seamless and a slender Asian woman helped me she was friendly and fast. I go back to day to ship back a package that I already had a QR code for. The woman (slender Latina woman) asked me if it was for a specific retailer. I said yes, she then tells me she will charge me $3 dollars to put tape across the bag. I was so confused I asked again.. she said yes three dollars. I'm shipping back an item for free but you will charge me three dollar ls for a stop of tape.. I was disgusted. I went next door to the massage place and they gave me tape to tape my package. It costs $1.25 to buy tape at the dollar tree and the fact that they would Charge customers $3 to tape a package is gross. I will never go back to this location I'll drive further for better customer service. This place needs to train all their staff in customer service.
• MC

  Memos Canvas

  Jun 15, 2026
  1.0
  Rude. Lazy. Younger Girls
• DS

  daniella Soto

  Jun 11, 2026
  1.0
  This store is terrible usually just have one person.. the line is always out the door. Be prepared to wait. They don’t have the self serve kiosk
• NB

  Nissa Barney

  Jun 4, 2026
  1.0
  Moved here 3 mos ago and have dropped things off at the Eastvale location for Amazon returns and regular shipping at least 7 times. With the exception of one time, the customer service has been incredibly rude there. Especially the women. I'm a friendly person and rarely have a bad experience in a store of any kind in 35+ years of being a shopping adult. The women that work there put me in a terrible mood when I leave. Definitely NOT taking my business there any more!
• BH

  Bri Amacker I Heard & Helpful

  May 29, 2026
  2.0
  Really bad experience here. I tried to be understanding as to why Rachel was being so rude. I get there is policies in place, but that shouldn't disregard kindness or compassion. Rachel was off to the side while about 4-5 of us waiting in line. She was busy boxing up what seemed to be orders. When the gentleman was doing back to back notaries, she hoped on the register to finally assist him. She didn't apologize for the wait or show any basic customer service skills at all towards anyone she rang through the register. I don't mind the wait but people were leaving behind me and others showing frustration its customary to at least thank guests for being patient or even acknowledge their presence. I finally get up to the front of the line and she says, "you can come over here" very displeased to be there or working. Then immediately follows that by telling me she will charge me due to the box not being taped. Again I understand policy, and every other UPS I have visted never gave me a hard time over less than 14 inches of tape. But it was the extreme lack of compassion and the rudeness that was so frustrating. I explained to her, okay I'll go back to my workplace I was working nearby and seal it up. Less than 12 minutes I return and she has me standing in line again. She was observing the line and telling customers they didn't have to wait for notary in the line so she could have observed my box not sealed and said something ahead of time as she felt confident to pull notary vists out of the line. She carelessly continued to say, "that's fine, that's fine!" I simply just wanted to share it was a bit frustrating waiting twice in line, and share my side of things, then dealing with someone completely rude, and how no other UPS has given me a hard time. I would have taken care of the customer or Again re-enforced the policy with compassion. The reviews I am reading about this location are exactly what my experience was:( I would recommend another location if you can or hope they can retrain her, or take some type of action. You never know what people are going through and the economy is tough rn, kindness goes a long way. I hope things get better for her if she was having a bad day, but you just can't take it out on people like that. I gave two stars even though she was very rude, truly unkind, and insanely strict, because I own the fact that the policy says to seal the box when you click on instructions, and that was a miss on my part, just never knew prior to visiting this store, and that the gentleman working did a great job with customers. Even returning customers in line were excited to see him, and knew his name, (think it was Nicholas) so shoutout to him for the customer empressions he made, and maintaining the long line. Also, called in to speak to customer service about the interaction and they were so polite and apologetic and I really appreciated that. I followed up with a positive survey for them. Will also buy a spare tape roll to keep in my trunk as now I am educated on the policy.

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