The UPS Store

Reviews

• BD

  Bradley L. Davis

  Jun 12, 2026
  5.0
  Service is great!
• LT

  Leto Today

  Jun 4, 2026
  1.0
  Came in to ship a package and was told they wouldn’t accept my box unless I bought packaging from them. Instead of clearly explaining what exactly was wrong with my packaging, it felt like I was being pushed to spend extra money. Wasted my time driving there only to leave frustrated. Customer service could definitely be more transparent and less sales-focused.
• RD

  Ravenor D

  Jun 1, 2026
  1.0
  Terrible service and unclear cost structure.
• KM

  Kelly Madera

  May 13, 2026
  5.0
  I cannot thank Andretti at the Menlo Park UPS Store enough for his incredible professionalism, empathy, and outstanding customer service today. I walked in dealing with a highly stressful digital security crisis and a pending police report that left me unable to safely access my email on my phone. To make things harder, the store’s customer computer was down. While an employee at a different UPS Store completely turned me away under these exact same technical constraints, Andretti immediately stepped up to problem-solve. He safely accepted my files via AirDrop to ensure my urgent 12-page document and cover sheet could be printed, organized, and faxed immediately. He was kind, patient, and completely focused on helping a customer in a tough spot. Andretti turned a terrible day around and showed what true customer service looks like. This store has earned a customer for life because of him!
• NC

  Nikisha Campbell

  Apr 12, 2026
  1.0
  Canadian here. The worst customer service! I don’t know why people are lying about Andretti. He is the most rude, miserable, passive aggressive, customer service. On April 9th at around 5pm. I went to return items for Amazon and pickup a couple packages. Andretti tried to be a smart ass about pickup and returns with Amazon. Just take the items & pack them up. He may have forgotten he’s an employee there. My advice he needs to be re-trained or let go. Due to his rude customer service I will not be renewing my PO Box. Do not go to this location, do not purchase a mailbox here & do not conduct any business here. He is a liability to this location. If a Canadian is telling you the customer service is bad it is beyond terrible.

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