Staples

Reviews

• SP

  shivani pradhan

  2 days ago
  1.0
  A heads for everyone: If you’re planning to drop off an Amazon return at Staples, please think twice before choosing this location. I learned about their store policy the hard way today. Apparently, since Staples is doing us a favor by accepting Amazon returns, we have to wait until every Staples customer has been served—even if they arrive after us. Here’s what happened to me today. The employee was helping someone at another register, so I waited at the Amazon returns counter\. When she came over, she told me she needed to pack my item into a box first.Fair enough—I understood that. But while she was looking for tape, another customer arrived at the other register, and she immediately left me waiting to serve them. She came back, struggled to find the tape, and started packing my box.Then another customer arrived, and off she went again to help him. Finally, she returned, taped up the box, and placed it where it needed to go.Just as she opened her phone to scan my QR code, yet another customer arrived, and she walked away again! At that point, I told her that she needed to finish my return first. Her response? That’s our store policy, ma’am. If a customer comes in, we have to help them first. I spoke to the manager, hoping for some clarification. His explanation was that since Amazon return customers aren’t bringing business to Staples, they prioritize their own customers instead. Honestly, I felt humiliated. I completely understand prioritizing paying customers in a retail store, but if Amazon returns are accepted at a location, there should be a clear and reasonable process for handling them—not leaving someone standing at the counter indefinitely while being repeatedly interrupted. If this is genuinely Staples’ policy, then Amazon should reconsider offering Staples as a return drop-off option without clearly informing customers about these conditions. Sharing this so everyone can make an informed choice and avoid the same frustrating experience.
• JL

  Jennie Lawson

  Oct 4, 2026
  5.0
  Staples Menlo Park does an exceptional job on all my printing needs. Quick turnaround and always friendly. Also great deals when using the app!
• RG

  Rob Grant

  Oct 2, 2026
  1.0
  Staples Menlo Park is to be avoided. They take orders, fail to fulfill them and never contact you about it. Other stores in the nearby area are reliable. This is one is not.
• H

  halo !!

  Sep 18, 2026
  1.0
  Second time this has happened. I come to pick up some prints I ordered online and the employee tried to automatically sign me up for their rewards account without asking. Luckily I caught it the first time around and declined, but this time the employee grabbed and turned the card reader with the “agree or decline” screen and hit agree before I could even look at it. I noticed because as soon as I paid, Staples sent me an email “welcoming” me to their rewards. Seems really shady to sign people up without even asking first, given that it entails my full name, cell, etc. I understand that it is what corporate is pushing, but how ridiculously unreasonable is the sign up quota to the point that employees are trying to sign people up without even asking first? The manager was apologetic, but I was told that there is no way to delete the account once it’s created, despite the fact I never wanted it made to begin with.
• KG

  Kevin Gross

  Sep 17, 2026
  5.0
  Bruno, you helped me out when a service at the Party City was nonoperational and you helped me with completing an incompletable order and made it right, even at 8:55 PM, 5 min before closing. The party decorations in stock are a good choice. Thanks again for your help. They could use more than 2 people in the store at any time though. Please add balloon string for purchase. Had to run to Target for balloon string. All the equipment (pens, mice, laptops, etc.) sold at this location are high quality. In the distant past, this Staples printing services helped me print a screenplay. Thank you! - Kevin