United States Postal Service

Reviews

• AB

  Ami Bigit

  May 12, 2026
  2.0
  Long waits, rude employees. Has the old passport application out, creating unnecessary confusion
• JB

  Jordan Barger

  May 5, 2026
  5.0
  My experience was quick and helpful- no complaints here.
• BB

  Brandon

  Apr 30, 2026
  1.0
  Horrible and rude service from the lady welcoming for passport renewal , I understand in America English is the main language but as a Spanish speaker it can be a bit difficult we wished for just a bit of patience but we got zero , we tried our very best with our English , and just when it came to a simple question she responded in such a combative way
• JA

  Jim Arnold

  Apr 16, 2026
  5.0
  Fast & friendly folks.💙
• NL

  Nina Lusinyan

  Mar 17, 2026
  1.0
  Completely gross, unprofessional, and disrespectful treatment by an employee named Alexis at your post office during a scheduled passport appointment for my 9-month-old child. We arrived fully prepared with all original documents (Social Security card and birth certificate) for what should have been a straightforward and positive experience. According to your website, this location provides passport photo services, so we did not bring photos. There was even a photo backdrop visible on site. When we asked if photocopies of our documents could be made, Alexis responded by rolling her eyes and answering with visible disgust. From that point forward, her attitude escalated into openly rude and hostile behavior. When we asked about passport photos, she dismissively told us to “go across the street” without providing a business name or clear direction. When my husband asked for clarification, she responded with more attitude, saying, “that’s why I’m giving you this paper,” instead of simply answering the question. When we asked if we could return after getting the photo and still be accommodated, she responded in a condescending manner, as if we had asked something unreasonable. Her tone throughout the interaction was disrespectful and unnecessary. After we voiced concerns about her behavior, she then asked for my ID in a confrontational tone—“do you want to give me your ID?”—as if I had refused to provide it, even though it had not been requested from me earlier. It felt as though she was shifting blame onto us rather than properly guiding the process. She then went to the back after having heard us address her attitude to her coworkers and to her directly. When she returned literally 20 minutes later, she was overly cheerful with the customer behind us and made a loud, sarcastic comment to the next customers—“thank you for reading the application directions”—clearly within earshot of us and in a tone that was obviously meant as a jab. Other employees present were polite and even acknowledged that this behavior is typical for her. I requested to speak with a manager and waited approximately 15 minutes, but the manager refused to come out, claiming to be in a meeting. I was given a name and a general phone line, which either went unanswered or was picked up and immediately disconnected. This entire experience was unacceptable—especially for a scheduled appointment involving an infant. This should have been a simple and positive process, not one involving hostility, sarcasm, and lack of basic professionalism. Employees representing the United States Postal Service should be held to a higher standard of conduct, particularly in customer-facing roles. I am requesting that this incident be formally reviewed and addressed. No customer should be treated this way.

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