United States Postal Service

Reviews

• BG

  BrieAnna Gomez

  Aug 5, 2026
  1.0
  The USPS at 1425 Cherokee Avenue Los Angeles, CA. 90028 has made it a daily routine around 4:30pm to write on a piece of paper that their blue mail box inside their lobby is “out of order.” They have made this a habit even though the lobby and pickup for packages is open until 5:30pm. They do this because they do not want to collect any more packages in the lobby after 4:30pm and so they can go home early - even though the lobby hours and last pickup clearly state until 5:30pm. I have witnessed this first hand and have even put a package in there regardless of their sign at 5:15pm and it still went out accordingly. I never complain, but as a pregnant woman at 9 months who uses this post office in order to make her only source of income, this is disappointing as it’s deliberately false.
• NT

  nicole tang

  Jul 24, 2026
  1.0
  Worst USPS location I’ve ever been to. The package dropoff chute was out of order, so the only way to drop off a package was through the front desk. The employees locked themselves behind the door and completely ignored every customer. I knocked repeatedly, loudly said “excuse me” over and over, and could clearly see multiple workers inside. They looked in my direction and still refused to acknowledge me. They even taped over the “Ring Bell for Service” button so customers couldn’t ring for help. If you don’t want to serve customers, don’t keep the post office open. Completely unacceptable, unprofessional, and a total waste of time. Avoid this location if you can.
• JM

  James McCarter

  Jul 9, 2026
  1.0
  Today I visited this post office because it opens earlier than my usual location, and I was on a tight schedule. I am a frequent USPS customer and spend tens of thousands of dollars each year on postal services for my business, so I have interacted with many postal employees over the years. When I arrived a few minutes before service began, I waited patiently. There was an employee at the counter, an African American woman with cornrows pulled straight back and glasses. I am including this description only so management can identify the employee involved. After the post office had opened, she remained seated at the counter looking at her computer screen without acknowledging or assisting any of the customers waiting in line. Eventually, I approached the counter, and before I could say much, she yelled, “I am not open yet,” in a very rude and unprofessional tone. I immediately apologized and politely asked, “I’m sorry. What time do you open?” She responded, “You can just wait. The computer is having an issue,” then turned away and went back to staring at the screen without any further explanation or attempt to help. Her attitude was so discourteous that several customers waiting behind me looked at one another in disbelief. It was clear I was not the only person who found the interaction inappropriate. I ultimately decided to leave and drive to my usual post office rather than continue the interaction. I manage a global customer-facing organization, and I understand that technical issues happen. What is not acceptable is treating customers with disrespect. A simple acknowledgment such as, “Good morning, we’re experiencing a computer issue. Thank you for your patience,” would have completely changed the experience. I hope this feedback is taken seriously. Every customer deserves to be treated with professionalism and courtesy, regardless of the circumstances.
• BD

  Benny Davis

  Jul 8, 2026
  1.0
  Why they don’t have a printer in this place? Also why can’t they simply convert one type of label to another one in 2026?
• PS

  Pierre Senay

  Jun 17, 2026
  5.0
  This location has short lines and great staff! A hidden USPS gem in LA. Thank you!

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