The UPS Store

Reviews

• OZ

  Olena Zakharchenko

  1 day ago
  1.0
  Terrible customer service. I came there with clear question - to deliver 3 packages to Sacramento. Manager said that it can be delivered on time and made me sure that delivery date can be changed ONLY of something bad will happened to the car or weather! And what I saw when I arrived home? That my delivery date is 3 days later than he told me it’s gonna be! And I can’t do anything except seeing how they ruined my work!!!! And only thing that they told me - sorry, computer told us another date, something has changed
• SS

  Shelle

  Jul 30, 2026
  1.0
  I usually choose this UPS Store because it’s close to my home. Even though I pass a FedEx location on the way, I still come here because most of my return labels are for UPS. Unfortunately, the customer service at this location has been consistently unfriendly. The employees rarely greet customers, always seem stone-faced, and never make you feel welcome or appreciated. Ironically, the owner has always been the complete opposite helpful , professional, and pleasant. On Thursday, July 23, at approximately 4:22 p.m., I had one of the worst experiences I’ve had at this location. There were two male employees and a female employee with glasses whom I had never seen before. After she finished helping the customer ahead of me, it became my turn. Instead of helping the next customer, she walked away from the register to assist one of the male employees for no apparent reason. The male employee then helped me, but he was rude from the start. He rushed the transaction, snatched my package and paperwork, and acted as though I was inconveniencing him. When I asked him to place the shipping label over a previous label he responded with obvious annoyance and handled it in a disrespectful manner. As I was walking out, I heard the female employee laughing loudly immediately after my interaction with him. Whether it was directed at me or not, the timing made it feel incredibly unprofessional and disrespectful. I went back inside to ask how I could contact the owner because I wanted him to know about my experience. While I was speaking to one of the employees, the female employee interrupted, and I let her know that I would be contacting the owner. I have continued to patronize this location because of its convenience, but this experience was enough to make me reconsider. If possible, I will start asking merchants to provide FedEx return labels instead so I can avoid this store altogether. Customer service costs nothing, and customers deserve to be treated with courtesy and respect.
• JJ

  Jocelyn Janelle

  Jul 8, 2026
  5.0
  Excellent printing and shipping experience! Hansy and JD provided top-tier customer service. Even though I arrived right before closing, they never made me feel rushed and went the extra mile to ensure all my information was perfectly accurate.
• MN

  Mattia Nuzzo

  Jun 5, 2026
  5.0
  Friendly, capable staff. Never have to wait too long. Always a pleasure.
• RB

  Rob Bliss

  May 3, 2026
  5.0
  Nice people

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