The UPS Store

Reviews

• MM

  Maricela Martinez

  Oct 2, 2026
  1.0
  I called asking for the notary schedule and the dork that answered said yes come any time before 6:30 and i get here and notary is on 25 min break. Very bad service I have to get my son and only had a hr to do this. And on top of everything it is like a oven in here 🙄 how can they work in this place.
• MT

  Melissa Trujillo

  Sep 23, 2026
  5.0
  Thomas helped me with so much enthusiasm! He’s actually helped me before and I remembered him from his superior customer service. They ran out of survey code things but I wanted to sure to let my appreciation be known. Thank you Thomas!
• JJ

  joce

  Sep 16, 2026
  5.0
  Zack is extremely quick & efficient. Incredibly friendly & professional. Will be returning to this specific UPS
• DD

  Doris Sadler Davis

  Sep 11, 2026
  5.0
  It’s a busy store and the young people who work there are knowledgeable and efficient. You might have to wait in line but hats life.
• ER

  Erick Reyes

  Aug 27, 2026
  5.0
  Excellent Customer Service I want to recognize Thomas and Steven at this UPS location for their excellent customer service. I had accidentally sent a very important envelope to the wrong address, and it was extremely urgent for me. I called the store only about 10 minutes before closing after customer service instructed me to contact the location for help with changing the address. Even though it was almost closing time, Thomas was incredibly patient and took the time to gather all my information. He reassured me that they would take care of it and explained the process, including opening a ticket and changing the address or resending the package. He also explained that if it couldn't be completed that night, they would make it a priority first thing in the morning. His patience and reassurance really helped me during a stressful situation. The next day, Steven called me to verify the information and process the address change. I unfortunately missed his first call, but he took the time to call me a second time. That really showed me that they genuinely cared about helping me and making sure the issue was resolved. I am extremely grateful to Thomas and Steven. This was excellent, excellent service! They understood how urgent the situation was and treated me with kindness, patience, and professionalism. I love UPS, and because of experiences like this, I will continue recommending UPS to my friends and family. This location truly takes care of their customers. Thank you, Thomas and Steven, for going above and beyond!

Frequently Asked Questions About The UPS Store