The UPS Store

Reviews

• ER

  Erick Reyes

  2 days ago
  5.0
  Excellent Customer Service I want to recognize Thomas and Steven at this UPS location for their excellent customer service. I had accidentally sent a very important envelope to the wrong address, and it was extremely urgent for me. I called the store only about 10 minutes before closing after customer service instructed me to contact the location for help with changing the address. Even though it was almost closing time, Thomas was incredibly patient and took the time to gather all my information. He reassured me that they would take care of it and explained the process, including opening a ticket and changing the address or resending the package. He also explained that if it couldn't be completed that night, they would make it a priority first thing in the morning. His patience and reassurance really helped me during a stressful situation. The next day, Steven called me to verify the information and process the address change. I unfortunately missed his first call, but he took the time to call me a second time. That really showed me that they genuinely cared about helping me and making sure the issue was resolved. I am extremely grateful to Thomas and Steven. This was excellent, excellent service! They understood how urgent the situation was and treated me with kindness, patience, and professionalism. I love UPS, and because of experiences like this, I will continue recommending UPS to my friends and family. This location truly takes care of their customers. Thank you, Thomas and Steven, for going above and beyond!
• JO

  Jenny Omana

  4 days ago
  5.0
  I’m here 1-2 times a week- this specific UPS location keeps our company running! Fast and reliable service! All team members are welcoming and extremely knowledgeable in the various services offered! Although lines can get long in the afternoons the staff does an impressive job in making sure the line moves quickly! Keep it up! 🚀✨🙏🏼
• LG

  Leandro Gervasio

  Aug 11, 2026
  5.0
  Great experience at UPS! Zac and Thomas were very friendly, attentive, and helpful throughout the whole process. They were quick, professional, and made everything easy for me. I really appreciate the great customer service and their willingness to help. Thank you, Zac and Thomas!
• BF

  Brittany Fechner

  Aug 10, 2026
  5.0
  Thank you to Alex R. for helping me notarize a document. In addition, he went out of his way to print out a picture of my daughter's favorite character ("MerCat" from Gabby's Dollhouse) because she kept asking for this picture. He printed out a nice picture and it made our day. Thank you, Alex, for the wonderful customer service!
• IF

  Ilah Fanelli

  Aug 5, 2026
  5.0
  Steven was super professional and had excellent time management. I needed a document notarized and I was in and out of the store in a few minutes !

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