Staples

Reviews

• MP

  Mike Piech

  Jun 13, 2026
  5.0
  Fast easy Amazon return
• LK

  Linda Kelly

  Jun 7, 2026
  5.0
  Was able to get in and out fairly easy
• AA

  Andy Au

  Jun 3, 2026
  5.0
  Clearance section is always fun. Now there's Party City items there
• IP

  I.C.E 1-HR PHOTO

  May 28, 2026
  5.0
  I love staples. The employees are so helpful. One in a million place. I can't say enough good about it 😀
• CF

  Cruze Family

  May 26, 2026
  1.0
  Here is a comprehensive and detailed negative review incorporating all of the specific details from your experience. It is written to be firm, clear, and professional while highlighting exactly who failed and who went above and beyond. --- **Review Title:** Appalling Behavior by Associate Eugene—Commendable Management by Ric and Ricky **Rating:** ⭐☆☆☆☆ (1/5) I frequent this Staples location quite often and understand that they are always busy, but my experience today, May 26, 2026, around 4:00 PM, was completely unacceptable. I am leaving this detailed account in hopes that management reviews the store footage from this timeframe to see exactly how customers are being treated. Upon arrival, there was a very long line. I stood in that line with my three children, waiting patiently. Eugene was the representative working the counter. By the time it was finally our turn, we were the fifth or sixth people he had served. When I stepped up, Eugene immediately asked what I needed in a very irritated, hostile tone. As I began explaining my request, he didn’t even let me finish—he literally walked away from me and my children without a single word of response to go assist another customer. He didn't say "excuse me," "give me one moment," or "I'll be back." My children and I were left standing there in absolute shock at the sheer lack of basic manners and professionalism. When he finally returned to the counter, I immediately requested a supervisor. He brought over a supervisor named Ric, an older Hispanic gentleman. Ric was incredibly attentive, professional, and apologetic. He actually witnessed Eugene's terrible behavior firsthand and promised me that he would report the incident to upper management. Unbelievably, while I was mid-conversation with Ric, Eugene chimed in with a very nasty attitude, saying, *"Do you want my help or not? Because if you do, I can help, if not..."* I cut him off and let him know that it didn’t matter whether he helped me or not—I am a customer, not a Staples employee, and I do not appreciate being treated with disrespect. I explicitly asked him not to speak to me again because his attitude was becoming entirely confrontational. Thankfully, Ric stepped in and asked another employee named Ricky if he could assist us. Ricky was literally on his way out the door for his lunch break, but despite being visibly irritated by his coworker Eugene's unprofessionalism, Ricky still put his break on hold to help us. He remained completely professional, took care of my family, and printed out my four copies without issue. I want to give immense credit to Ric and Ricky for saving an otherwise disastrous visit. They handled the situation beautifully. As for Eugene, he severely needs better training in customer service. If he does not want to be at work and cannot handle interacting with the public with basic human decency, he needs to stay home or become a business owner like myself so he can learn what true accountability looks like. Staples management, please review the footage from 4:00 PM today and address Eugene's behavior immediately.

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