Staples

Reviews

• SS

  solange on saturn

  May 11, 2026
  5.0
  I had such an amazing experience here! Ms. Nearly made sure i had everything i needed for my project helped me print and laminate with extra care! 10/10 recommend their print center!
• JL

  Janice Lim

  May 7, 2026
  1.0
  I am writing to formally report an extremely unpleasant experience I had this morning on May 7, 2026, around 8:22 AM at the Staples location at 3223 W 6th St, Los Angeles, CA 90020. I visited the store in a happy and positive mood because I wanted to order Mother’s Day balloons for my family. Yesterday, while returning an Amazon package, I noticed rose-shaped balloons and decided to come back this morning to purchase them. At the front desk, I approached an employee named Ken — a heavy-set man with curly permed hair — because I believed he worked in the balloon section and could assist me. When I politely asked about ordering the rose balloons, his response was shockingly dismissive: “What? You look for it yourself. If it’s not there, then we don’t have it. Just look at the balloon pictures over there and pick one.” I then pointed to a silver Mother’s Day heart balloon on display and asked where it was located. His response again was: “I don’t know. Just buy whatever is there.” The tone was irritated, careless, and openly disrespectful. At that moment, I put all the balloons down and asked for his name. He simply replied, “Ken.” What upset me most was not just the lack of assistance, but the complete absence of basic courtesy and professionalism. I truly do not understand why someone who appears so irritated by customer questions would choose to work in customer service — especially in a department specifically selling celebration balloons for occasions like Mother’s Day. If customers asking questions is such a burden, then why sell balloons at all? Why not clearly label the products and information instead of treating customers as an inconvenience? This experience completely ruined my morning and destroyed the joyful mood I had walking into your store to prepare something meaningful for Mother’s Day. Honestly, experiences like this are what make people feel that AI and self-service machines are becoming preferable to human employees. At least machines do not make customers feel unwelcome for simply asking a question. I strongly urge management and corporate leadership to address this employee’s behavior seriously and improve customer service standards at this location. No customer should be spoken to this way for simply asking for help. I would appreciate a response regarding how this issue will be addressed.
• WW

  Windsong

  Apr 23, 2026
  1.0
  Dropped a UPS package here for next day early air delivery. The employee that worked there GUARANTEED the package would arrive the next day. Except they failed to inform me it was already after the last pickup time so I PAID MORE for a service that was IMPOSSIBLE. When I checked the tracking number the next day it still said “we haven’t received your package” when I physically dropped it off myself. So I called the staples store and an employee answered and couldn’t have been more rude “oh well, you dropped it off after the time”. WHEN AN EMPLOYEE TOLD ME IT WOULD BE FINE. I asked the employee on the phone her name because she was so unprofessional, rude & what kind of customer service IS THAT? She said “Heidi”… ok girl, I hear your Spanish accent- as if your name is Heidi. STAPLES DO BETTER. I know it’s hard to find good employees these days but COME ON.
• FS

  fabiola sanchez

  Apr 23, 2026
  5.0
  This is my primary go location. I use many times the print department. Employees go about and beyond to help customers. They are extremely patient. This is a model of what a good business is all about.Taking care of their customers
• CC

  Christopher Carr

  Apr 12, 2026
  3.0
  Staples needs betters store managers that are on their toes, sale staff should have a customer comes first mentality and are focused on quality service and product knowledge! Do they have any training from people that are experienced? When you are spending $500+ you should feel the sale is important to Staples and you’re not treated as if someone will replace you if you don’t make the purchase you had intended to make!