Primo Water Refill

Reviews

• ZI

  Zohreen Ismail

  Mar 14, 2026
  1.0
  It's been 2 months since we've requested a new aquaflo cartridge and they still have not delivered it. They've missed providing the delivery 4 times now. Horrible service - would not recommned
• MM

  Mimi M

  Jun 12, 2025
  1.0
  Since taking over Ready Refresh, there has been a noticeable decline in the quality of service. Unfortunately, the customer service experience has been quite disappointing. Deliveries are constantly being postponed, and the hold time to speak with someone is over an hour. On top of that, they even delivered the wrong water - a different brand than what was ordered. I am now considering switching to a different company for my water delivery needs.
• AP

  Alina Pavlyuk

  May 15, 2025
  1.0
  Service is awful now that they laid off all their decent drivers. They’ve rescheduled our delivery 9 times in a row now. Customer support also takes 30+ minutes to get a hold of. The only reason we kept the service was because I had great contact and communication with our driver but he got laid off with most of his colleagues so not worth the hassle to stay with this company anymore.
• TJ

  Tizzy Justice

  May 12, 2025
  1.0
  Was a ReadyRefresh customer and had no big issues then switched to Primo and everything is awful. Random delivery days popping up causing excess bottles on hand. Delayed delivery days that get pushed out further each day and now have to wait an extra 3 weeks with a daily dispenser that yells at you while it heats up water. Anytime you need to call you sit on hold for over an hour, sometimes they still have to transfer you depending on departments and which company in the merger you’re from. Garbage service ADDING ON EXTRA: after the awful hour long hold and finally speaking with a representative who told me I’d have email conference of our call, I look at my account and changes have not been made just pushed my date out further and no email proof so time to sit on hold for another hour Add on 5/22 Delivery got pushed back even more and was told conflicting info so had to sit back on hold again. Told supervisor would call in 24 hours it’s been 6 days
• AB

  Allie Belle

  Dec 28, 2023
  1.0
  Was going fine a few months…Then They started putting my water in the streets of Hollywood and not ringing buzzer, to deliver to door and picking up empty jugs as advertised. So it would get stolen, I would get charged for it, wouldn’t get it and now I have tons of jugs. I keep trying to schedule a jug pickup, but they don’t show up. That means I have an outstanding balance, for the jug deposit even though I keep spending time calling to try and return them. I don’t want this balance since they are connected to Costco. I would really not recommend this service I’m in a bind now.

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