FedEx Ship Center

Reviews

• AA

  Adam

  2 days ago
  1.0
  FedEx has become one of the most frustrating companies I have ever dealt with as a customer. Over the past year alone, I have experienced repeated delivery failures, missed delivery attempts, constantly changing delivery estimates, poor communication, and multiple situations involving packages worth thousands of dollars that disappeared while in FedEx’s possession. In every case, accountability was difficult to find and resolution was slow or nonexistent. The delivery experience is especially painful for apartment residents. FedEx repeatedly fails to use available access information, resulting in delayed deliveries, “attempted delivery” notices, and packages being pushed to the next day. Their delivery windows are often meaningless. I’ve lost count of how many times a package was listed for delivery “today,” only to be delayed again after I rearranged my schedule to be available. What frustrates me most is the amount of time FedEx expects customers to sacrifice. I’ve spent entire days waiting for packages because I couldn’t trust the delivery estimate. I’ve postponed errands, workouts, appointments, and personal plans only to watch the estimated arrival time move repeatedly or disappear altogether. When problems occur, customer service rarely provides meaningful answers. Reaching someone who can actually solve an issue is difficult, and when packages go missing, the burden often feels like it falls on the customer rather than the company that accepted responsibility for transporting the shipment. One example: I attempted to return a large item and transported it myself to a FedEx location, only to be told it could not be accepted and that I would need to schedule a pickup instead. That meant another day waiting at home for an unpredictable arrival window. The process felt designed around FedEx’s convenience rather than the customer’s. The most disappointing part is that FedEx operates as though customers have unlimited time and no alternatives. We pay for a delivery service. Reliability, communication, accountability, and respect for customers’ schedules should be the minimum expectation, not a luxury. At this point, whenever I see FedEx listed as the shipping carrier, my immediate reaction is concern rather than confidence. That’s not how a logistics company should make its customers feel. If enough customers have experiences similar to mine, the only thing that will drive change is where people spend their money. Consumers and businesses should seriously consider alternative carriers until FedEx demonstrates a meaningful commitment to reliability, accountability, and customer service. Companies respond when customers vote with their wallets. FedEx may have one of the largest delivery networks in America, but based on my experience, it has lost sight of the people it is supposed to serve.
• CY

  C Y

  May 1, 2026
  1.0
  這裡的人員實在太糟糕了 我要寄送一件包裹 偌大的櫃檯只有一位名叫Natasha的年長女性 她看了一眼我的單據後，從桌上一疊厚厚的影印紙條中抽了一張給我，上面是一串手寫的地址 她要我去另一個數公里外的FedEx寄件 我詢問原因，她打著哈欠說因為我沒有紙本單據 我向她確認「所以妳需要紙本單據才能讓我寄件嗎？」 她居然大聲回我「是妳需要紙本單據，不是我」 從頭到尾一直嘆氣不耐煩，真不知道為什麼Natasha還要繼續這份她不想做的工作，他們甚至影印了一疊紙條來趕走客人
• EE

  Eric Esparza

  Apr 24, 2026
  1.0
  Dont understand why but only person I have an issue there is some black women in the counter she always giving attitude regardless if you give her good attitude also always cutting me off mid sentence and giving me false information. She recently told me standard overnight is P1 delivery which i know it is not P1 for I have been using FedEx for 3 years now and understand the difference of each service since I have used each service within those 3 years constantly. When im being tended by another worker there i dont ever have any issue or receive any type of attitude only by her really dont understand why when I dont even know the lady and always spoke to her with respect. So my advice to any of yall that goes to this Fedex location steer clear from that women if you want to have a good experience at Fedex
• BY

  Brenda Young

  Apr 21, 2026
  5.0
  Always friendly, great customer service and any questions are answered. The most painless and easiest Fedex center I have ever used.
• RF

  Rick Flair

  Apr 18, 2026
  1.0
  Worst experience I’ve ever had a FedEx facility-the staff were rude before I could even approach the line. Long story short save yourself a trip and go to a franchise location…… also my package didn’t leave that location for five days but I paid for a two day shipping service—-I would not recommend this ever to anybody if you want your shipping service to be on time

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