The UPS Store

Reviews

• KF

  Keri Fullwood

  Apr 14, 2026
  5.0
  I had a very important shipment and Gary Gurwinder of The UPS Store, Livermore went above and beyond, making sure that our businesses-critical, delicate office computer was packed extremely well with bubble wrap and layers of foam securely for overnight delivery to the East Coast. It was also around New Year's and he was helpful and advised me about shipping times because of the holiday shutdown. It was very important that this computer arrived safely and without damage and arrived exactly on time, ready to be set up and keep our business running. We needed to ship this at the last minute, to avoid downtime for our business so I called ahead, was helped by Gary and also arrived close to his closing time, so I extra appreciate the effort and courtesy and professionalism he showed. I know a lot of people would just be ready to go home. Gary was a super star, double checked times, and communicated with the driver who was also super helpful and took my box by hand to the truck, to be extra sure it all arrived as planned. Thanks Gary! Will recommend you and your UPS store to anyone. Keri
• LL

  L

  Dec 6, 2025
  4.0
  Always in and out over here but frustrated to see online that the hours for Sunday still show open. Went to suggest hour changes because they're in fact closed on Sunday, and on the edit page it shows closed but for anyone searching looking it up you'd think they were open 7 days a week. The only UPS in Livermore I know open Sunday is off Stanley.
• EJ

  Efren “Johnnie” Enrile Jr

  Jan 23, 2020
  1.0
  Expect some wait time if there are multiple customers since only one person is working.
• JC

  Jamie Callendar

  Apr 18, 2017
  1.0
  Terrible experience. I will never ever go there again. I would give it negative stars if I could. They charge you $3.50 just to use a computer to print. So after the $0.39/page charge to print, I paid nearly $4.00 for 10 seconds of my time and one piece of paper. The customer service was nonexistent and the guy working was unfriendly. I will go out of my way to not go to UPS again.
• WS

  Whitney Scagliotti

  Oct 1, 2014
  1.0
  $2.50 fee for a peepee of tape. I've never heard of that at a UPS Store. I would have used my own damn tape. Women working there has very poor customer service. Scoffed at me when I said I had never been charged for tape at other UPS Stores. I won't give them my business again.

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