JE
John Essilor
May 12, 2026
I’ve been using this FedEx location regularly through our company account for quite some time, and up until this week I had never experienced any issues. I routinely drop off packages here multiple times a week and have always treated the staff with respect and kindness.
Yesterday’s interaction, however, was surprisingly unpleasant.
I walked in for one of our normal company drop-offs and, thankfully, the store was not very busy. There was a kind woman ahead of me dropping off several packages, and she politely told the employee at the counter (Asia) that I could go ahead of her. Instead of responding professionally, Asia immediately replied in a rude and condescending tone: “NO, HE CAN WAIT.” This is also after they are having small talk about fitness/salon and hair talk for about 10 minutes and I also wasn’t greeted or acknowledged when I walked in, but we all have bad days.
I laughed it off and politely clarified that I only needed a cart from the side door to unload my company’s packages. Asia then responded in an irritated and confrontational manner: “OK BUT IT STILL NEEDS TO BE SCANNED RIGHT?!?!” The tone and delivery were completely unnecessary.
As someone who comes into this location regularly and has never shown anything but patience and respect to the employees, I was honestly caught off guard by how I was spoken to. I understand everyone can have difficult days, so I chose not to escalate the situation and continued waiting calmly.
Thankfully, another employee shortly afterward approached me, helped immediately, and brought me a red cart from the side door without any issue.
I’m not writing this to attack anyone personally, but professionalism and basic courtesy matter, especially toward loyal repeat customers representing business accounts. One negative interaction can significantly affect the customer experience, and I hope management can address this issue. I haven’t had a problem with anyone else at this location other than her.
Thanks