FedEx Ship Center

Reviews

• DM

  Delma Moreno

  Oct 4, 2026
  1.0
  Terrible,....on a few occasions my package was left at the wrong address and once thankfully left at a neighbors down the street who was able to bring it to my door bedause she new who I was. The worst is making an attempt to deliver my Chemo medication that requires a signature at the wrong address. "Delivery attempted no one was home for a required signature, it will be attempted again tomorrow". The day my medication is being delivered I don't even go into my backyard for fear I won't hear the doorbell. And the next day I was already scheduled to be out of town so I had to track it down myself. I don't understand why there are no consequesnces to drivers who leave packages at the wrong address. I think that would slow the driver down enough to double check the addresses, that might fix the entire continued problem.
• AR

  A R

  Sep 14, 2026
  1.0
  I am extremely disappointed with the customer service I received from FedEx. I received a call from a representative telling me that seven boxes had supposedly not been picked up from the Calexico port. From the beginning of the conversation, her tone was very rude, condescending, and unnecessarily confrontational. Since I wanted to make sure there was no misunderstanding, I asked if she spoke Spanish. She very angrily responded, “No.” I then tried to explain that the seven boxes HAD already been picked up, but she would barely even let me finish speaking. Instead, she immediately insisted that if they had been picked up, the FedEx driver would have scanned them. What was especially frustrating is that this is NOT the first time I have had an issue like this with FedEx. I finally had to tell her that I have security camera footage clearly showing the FedEx driver picking up all seven boxes. Only after I mentioned that I had VIDEO EVIDENCE did her entire demeanor change and she finally toned down the way she was speaking to me. This is completely unacceptable customer service. A customer should not have to prove that they have security footage before a representative is willing to listen to what they are saying. Instead of immediately assuming the customer is wrong and speaking over them, FedEx representatives should actually investigate the situation and allow the customer to explain what happened. If FedEx’s own driver failed to properly scan the packages after physically picking them up, that is an internal FedEx issue—not something a customer should be spoken down to or blamed for. I would strongly suggest FedEx review both the handling of pickups at the Calexico location and the way this representative communicates with customers. This interaction was disrespectful, unprofessional, and completely unnecessary.
• BM

  BETZABEL GOMEZ MEZA

  Sep 3, 2026
  4.0
  Cjandk llegué no había nadie y no sabía que hacer, a los 3 minutos salió alguien de adentro para atender en la recepción. De ahí en fuera todo bien.
• CC

  Cassandra CoVal

  Aug 12, 2026
  1.0
  Que mal y feo trato el de la señora que me atendió hoy agosto 12, sin siquiera intentar escanear mi paquete para devolución solo me dijo que no se podia devolver ahí, le comenté que mi correo decía que regresara con FedEx , me dijo que no , se volteó y se metió a un cuarto, cero ayuda, cero empatía.. Eviten ir, está en las afueras de la ciudad y el camino todo escombrado.
• DC

  DONALD Cowden

  Jun 23, 2026
  5.0
  One of the most no brainer ever, had a return item with pre paid label, handed item to lady behind the counter, and went about the rest of my afternoon

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