The UPS Store

Reviews

• PC

  Phally Chea

  May 1, 2026
  1.0
  I wish I read the reviews on here before attempting to drop off my Amazon package. I agree with several others on here that this store desperately needs to work on their customer service. I stopped by to try to drop off an Amazon return. They wanted to charge me $3 tapping fee for tapping the box shut, which needs about 6 inches of their tape. I'm a small business owner for over 15 years. I know how hard it is to run a business. But it will definitely be harder if you charge for every little things. If this store were a restaurant, you'll have to pay to use their plate, their table, their chair... oh and $5 for breathing the air while you're in there. No thank you!! I'm going to my usual ups store and I won't ever be back here. And no need to pretend that you care about my experience and leave me your email for me to contact you to try to fix my negative experience
• AY

  Amy Yoon

  Mar 30, 2026
  5.0
  The ladies there have been so helpful with my shipping needs this morning! Straight forward, efficient, competent! And helping a gentleman who needs to make an urgent phone call to somewhere, they demonstrated compassion and professionalism. Made me happy!
• HH

  Haku

  Mar 27, 2026
  5.0
  I have no clue why this establishment currently has a 3.6 This is a five star location by every standard Manager Asia Was not only a accommodating but lended an ear during an activation period of high emotional distress She handled the transaction professionally and quickly She related to me on a personal level and a professional manner and was very very accommodating I will never return to FedEx Thank you, Asia
• MQ

  Mary Q.

  Mar 17, 2026
  5.0
  The staff is always very helpful and friendly, to me. A few people mentioned to me how they also find this UPS perfect!
• SF

  Stephen Ford

  Feb 28, 2026
  5.0
  Dave at this location in HB, was very helpful and went out of his way to help obtain a correct delivery confirmation that had in fact been reported in error by UPS…. it was very frustrating and after attempting to correct with UPS customer “service”? (only to be fended away by AI Botts and various almost endless hoops to jump through)…..when it appeared that there was little hope, Dave came through with the correct confirmation and emailed a copy to keep in my records. Can’t thank him enough for caring to remedy the problem situation!!

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