The UPS Store

Reviews

• KN

  Kim Neal

  2 days ago
  1.0
  Friendly staff, terrible store policies. I’ve tried to give this establishment more than a few opportunities to show me otherwise, but my last visit was the last straw. I went in for passport photos, cost me $28. I asked for digital copy, but 10 min later after leaving I realized I needed hard copies. I called and asked if I could have them printed out, they told me I needed to pay another $28 to do this. They said it would be treated as a new photo. Ridiculous. I ended up going to CVS where I tried to use the photo to reprint and I did not fit the parameters, they couldn’t use it anyway! I ended up taking a new (better) photo at CVS and it only cost me $17+. Doesn’t the management realize how far good customer service will take you? Now instead, I will share my negative experiences. From the looks of their 1 star reviews, many others already have. Do better UPS Healdsburg.
• JM

  John Mitchell

  Feb 24, 2026
  5.0
  Marco was so helpful with my copying job yesterday. He made the job go so smoothly and actually really pleasant!
• JO

  John O'Sullivan

  Oct 16, 2025
  4.0
  Great!
• EG

  Eleanor Gorman

  Apr 4, 2017
  4.0
  The staff at the UPS Store were very helpful and friendly. My only suggestion would be to have clear instructions on process of making copies, right at or on the copier machines.
• RE

  Ron Egan

  Sep 5, 2013
  1.0
  I would highly discourage anybody from using this business based on my recent experience. I purchased a high-end bicycle from another Healdsburg business that used this store to ship the bicycle to me in Georgia. Upon arrival, I unboxed the bicycle to find that it had been damaged in shipment due to improper packaging. I immediately phoned UPS to file a claim as I had insured the shipment for several thousand dollars. After writing up an overview of the situation and submitting numerous photos I was informed that my claim had been denied. I attempted to determine why it had been rejected only to find out that they could not share any details with me…only the shipper, who happened to be The UPS Store. I pressed UPS regarding my “insurance” only to be told that they do not offer insurance and that my payment was only to establish an “appraised value” in the event of a total loss. The store manager only works a few days a week and was apparently the only person that could assist me so I was forced to wait until the following Monday to get more detail. After calling The UPS Store, the store manager informed me that the claim was denied as a result of improper/ insufficient packaging. He went on to admit that for the 5 years that he had been at the store they had been selling “insurance” on shipments and was not aware that the $20 per thousand they were charging was to establish an “appraised value”. How can a person whose business is involved primarily in shipping miss something so critical? In the end I was able to get the bike shop to agree to take the bicycle back but was responsible for having it re-packed and shipped. This resulted in almost $200 out of pocket. I contacted The UPS Store to inquire about the possibility of them picking up the return freight charges as their general lack of knowledge was an integral part of this mess. The owner would not deal with me directly but informed me through her manager that she saw no responsibility whatsoever in this situation and felt that she owed me nothing. This response from a business owner that had been offering insurance to customers for years that in reality didn’t exist…isn’t that considered fraud? After all was said and done the manager acknowledged that had they packed the bike they would have taken responsibility for the damage…unfortunately this information was never shared with the bike shop prior to shipping my bike. A total lack of understanding crucial details associated with their business combined with poor customer service equals a business you want to avoid. I had a great experience shipping the bike back via FedEx…and by the way, they offer insurance.

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