FedEx Office Print & Ship Center

Reviews

• TH

  Trinette Henry

  May 10, 2026
  1.0
  I visited the FedEx Office Print & Ship Center location on my lunch break to print a document from my Microsoft OneDrive, which the machines in-store indicate they support. I stood there for about 7–8 minutes trying to get the system to work. It kept sending me through prompts and resets until I eventually hit an error page that wouldn’t let me log in at all. During that entire time, not one person greeted me or asked if I needed help. This is a small store, and there were four employees behind the counter—one older Black gentleman who was actually helping customers intermittently, and three others standing around talking, laughing, and chit-chatting with each other. When I finally asked for help, a young Latina employee came over and told me the OneDrive/DocuSign function doesn’t work. There is no sign anywhere indicating that, which would have saved me time and frustration. When I pointed that out, her response was, “Well, you could have walked up and asked for help.” I responded, “I don’t work here—that’s not my job.” She said “okay” and walked away while I was still speaking. As I was leaving—frustrated after wasting my entire lunch break—the older gentleman approached and asked if he could help. I told him yes, and asked him to make sure I was signed out of the system because at that point I no longer wanted assistance. He pressed a few buttons and said I was done, and I walked off. As I was heading out, I reiterated to the other employee that it was four of them standing there telling me I needed to ask for help while they were just standing around talking, which I found rude. As I was literally at the threshold of the door, he then said, “Ma’am, if you’re going to leave, leave—or let me help you.” At that point, I turned around and said that he was addressing my response without ever asking what I was responding to, and that I was already walking out so there was no need to continue engaging me. He said he didn’t know what was going on, and I told him that was exactly my point. After I explained the situation, he did apologize. In response, because my mother raised me right, I apologized specifically for my tone with him. While I did not curse or act out, I recognize I could have responded more calmly. That said, my frustration didn’t come out of nowhere. I spent my limited lunch break driving to another city, trying to use a service that doesn’t work, with no signage, no guidance, no greeting, and dismissive responses when I finally asked for help. Meanwhile, the initial employee interaction I had never included any acknowledgment or apology. I will not be returning. ⸻
• AM

  Angelica Marie

  May 2, 2026
  2.0
  2 people were working here on Saturday and liked to chat more then help customers talk on your break not at work about your personal life......
• ID

  izzet sidki Darendeli

  Apr 21, 2026
  5.0
  Helpful staf
• WC

  Wes Clark

  Apr 7, 2026
  4.0
  Quick friendly service.
• SL

  Soumitra Lahiri

  Feb 19, 2026
  5.0
  Had a great customer experience at this store. I had tried to fax some documents but the fax machine was constantly erroring out; I was assured by Oscar that I would not be charged. So when my card was charged I returned to the store and explained the situation to Oscar. He arranged to reverse the charge without any hesitation, and I received a charge reversal in a couple of days. Thanks Oscar! Great work. Keep it up!!

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