The UPS Store

Reviews

• VJ

  Victoria Jimenez

  3 days ago
  1.0
  Don’t know who runs this place. I came in asking if they can laminate some papers and coil bind it. Pretty simple. They asked when I needed it back. I said asap. Amity had me email the store the papers I needed. She confirmed the email and then charged me 44$ for the service. They said they’ll get started on it and they’ll call me the next day. I miss their call the same day. They left a voicemail saying they laminated it but needed to charge me 32$ more than they initially charged me because she misunderstood how many pages it was. Money isn’t an issue. I just need it done. I called back and was put on hold for 32 minutes before I just hung up. It’s now the next day, I haven’t heard anything so I called the store for an update. The girl had no idea what I was talking about and could not locate my order. I drove over here and asked the girl with greasy hair if she was able to find it because if not then I have my receipt. The whole time she’s not even looking in my direction and says “yeah I don’t know why they haven’t started it”. I replied with “it’s not started yet??” She said no. I requested a refund and just left. Just say you’re unable to do it instead of wasting my time. What a poop experience. I also asked for the manager because I wanted to share my experience but she said they won’t be in till Monday. Ps I noticed that other complaints on here are being asked to email the store. They don’t actually answer it.
• NS

  Nezumi Speed

  6 days ago
  5.0
  The staff members are very nice and kind...they are hardworking..
• AM

  Anna Mozumdar

  Sep 17, 2026
  5.0
  Great customer service, Jay was really helpful and professional.
• KG

  Kirk Gentry

  Sep 15, 2026
  1.0
  Was told my package would be sent the same day for overnight delivery on Friday. It didn’t leave until Monday
• EC

  Evelyn Catejo

  Sep 14, 2026
  1.0
  ⭐️ Very Disappointing Customer Service I would strongly recommend not using this location for your UPS shipments. Please be aware that this is a franchise location, not a corporate UPS store. We paid a significant amount for next-day delivery, expecting our package to arrive on time. Unfortunately, the new employee assisting us did not seem properly trained and was unable to provide clear or accurate information about our shipment. We were initially told that we would receive a full refund because the service was not completed as promised, and we were even given a receipt confirming the refund. However, we were later told that the refund would not be honored. After paying for next-day delivery, our package ultimately arrived three days later. Because the new employee forgot Send it The service we paid for was not provided, and the way the situation was handled was extremely disappointing. The biggest issue was not only the delayed delivery, but the lack of communication, professionalism, and follow-through regarding the promised refund. I hope management takes this experience seriously and provides better training and customer service in the future.

Frequently Asked Questions About The UPS Store