FedEx Office Print & Ship Center

Reviews

• AA

  Adam

  2 days ago
  1.0
  FedEx has become one of the most frustrating companies I have ever dealt with as a customer. Over the past year alone, I have experienced repeated delivery failures, missed delivery attempts, constantly changing delivery estimates, poor communication, and multiple situations involving packages worth thousands of dollars that disappeared while in FedEx’s possession. In every case, accountability was difficult to find and resolution was slow or nonexistent. The delivery experience is especially painful for apartment residents. FedEx repeatedly fails to use available access information, resulting in delayed deliveries, “attempted delivery” notices, and packages being pushed to the next day. Their delivery windows are often meaningless. I’ve lost count of how many times a package was listed for delivery “today,” only to be delayed again after I rearranged my schedule to be available. What frustrates me most is the amount of time FedEx expects customers to sacrifice. I’ve spent entire days waiting for packages because I couldn’t trust the delivery estimate. I’ve postponed errands, workouts, appointments, and personal plans only to watch the estimated arrival time move repeatedly or disappear altogether. When problems occur, customer service rarely provides meaningful answers. Reaching someone who can actually solve an issue is difficult, and when packages go missing, the burden often feels like it falls on the customer rather than the company that accepted responsibility for transporting the shipment. One example: I attempted to return a large item and transported it myself to a FedEx location, only to be told it could not be accepted and that I would need to schedule a pickup instead. That meant another day waiting at home for an unpredictable arrival window. The process felt designed around FedEx’s convenience rather than the customer’s. The most disappointing part is that FedEx operates as though customers have unlimited time and no alternatives. We pay for a delivery service. Reliability, communication, accountability, and respect for customers’ schedules should be the minimum expectation, not a luxury. At this point, whenever I see FedEx listed as the shipping carrier, my immediate reaction is concern rather than confidence. That’s not how a logistics company should make its customers feel. FedEx may have one of the largest delivery networks in America, but based on my experience, it has lost sight of the people it is supposed to serve.
• SD

  Sorabh Datta

  Jun 13, 2026
  1.0
  I visited this FedEx Office location around 5:30 PM to drop off a prepaid VFS shipping envelope. There was only one customer ahead of me, and the store was otherwise empty. The employee working at the counter, Shanna, instructed me to use the self-service kiosk. When I attempted to scan the barcode, the machine displayed a message stating that store assistance was required. After the customer ahead of me left, I politely asked for help. Instead of assisting, Shanna again told me to use the self-service station. When I explained that the kiosk was displaying an error and requiring assistance, she responded, “Can’t you read?” in a rude manner. I questioned why assistance could not be provided at the counter since the store was empty, and she repeated, “Can’t you read English?” I found this comment offensive, disrespectful, and completely inappropriate customer service behavior. I am not upset about being directed to self-service. My concern is the manner in which I was spoken to. Customers should be treated with courtesy and respect regardless of the situation. I hope management reviews this incident and provides appropriate coaching.
• CM

  Crystal Montoya

  May 11, 2026
  5.0
  Was amazing atmosphere and friendly staff
• ET

  Ethem Tekce

  May 4, 2026
  5.0
  Dirk was awesome. He gave me an honest answer that I was looking for and he helped me out. Thank you
• AB

  Alex Bailey

  Apr 13, 2026
  4.0
  They don't really acknowledge customer's anymore like they use to when you walk in. My package 📦 was packed nicely though 👌🏾