The UPS Store

Reviews

• BK

  Burak KAPLAN

  Aug 16, 2026
  1.0
  WORST UPS STORE!!! I’ve been living in this area for 2 years, and they never deliver my packages to my door, even though I shared the passcode to my gate. I always have to go pick them up from the store, even for $5 stuff, and my neighborhood is one of the safest places in the Bay Area. So they can’t find any excuse not to deliver. I complained about it at the store and tried to email them, but they didn’t care. I don’t know if their drivers are lazy or if they’re trying to be smart, but this is ridiculous. I wish I could block UPS from handling all my orders, but for some reason, all my orders randomly come with this company, and they have never called my door in 2 years, after probably more than 200 orders.
• SQ

  sheila Quan

  Aug 1, 2026
  1.0
  I had a very disappointing experience at this location. I visited twice in one day for a notarization service. The first time, I was told the notary was on lunch break and asked to return after 1:30 p.m. I respected that request, left, and came back. When I returned, Ms.Karla who is the owner and Notary told me she was working alone。I was willing to wait because I understood there was only one employee working. However, every customer who arrived after me was helped first, including customers with Amazon returns and a passport photo retake. I waited patiently but received no explanation, no estimated wait time, and no apology. After finally taking my driver’s license for the notarization, the owner walked away again to handle other tasks and left me waiting. When I politely expressed that I felt my time was not being respected, she told me that if I did not like it, I could leave and refused to provide the service. I understand that businesses can get busy, but customers deserve communication, courtesy, and respect. Unfortunately, this experience was very disappointing, and I will not return to this location.
• MA

  manvi agarwal

  Jul 18, 2026
  1.0
  Very rude and unnecessarily difficult staff. We came in to return an item that was already packed in its own box. For easier transport, we had simply placed that box inside another one of ours. When we said we wanted to keep our outer box which was for another shipment, the staff insisted on taking it, claiming the actual product box “didn’t count” as a box and we had to use both our boxes. Well that’s how Amazon shipped our package in a single box and the UPS staff did not accept despite showing them the old label on the box. We had complied with all Amazon’s policies, the box was taped up, closed and ready to be shipped. It made absolutely no sense and felt like they were enforcing made-up rules instead of helping a customer. Thankfully I was able to ship through another UPS store like I had requested and like Amazon had shipped - with the 1 box. Customer service like this is unacceptable. If this is how customers are treated over something so simple, the staff seriously need better training or they simply aren’t suited for a customer-facing role at UPS if they don’t know how to be kind. There was absolutely no reason for the attitude or the unnecessary hassle.
• EH

  elsa hernandez

  Jul 18, 2026
  1.0
  I have never been treated so poorly by customer service. Nicki was very rude and condescending. I went in there for a return and she refused to help me because my box wasn’t taped. She completely ignored me. When I walked into the store, she immediately rolled her eyes. I have never felt so disrespected and mistreated. I will never be coming back to this location ever again.
• PS

  Pooja Singh

  Jul 1, 2026
  5.0
  Exceptional Service! I came in stressed with a restless toddler and a massive Amazon return, but Shalini made the whole experience completely stress-free! She was incredibly fast, friendly, and helpful. Huge thanks to Shalini—I’ll definitely be back!!!

Frequently Asked Questions About The UPS Store