The UPS Store

Reviews

• RS

  Reneh Simonian

  1 day ago
  5.0
  I came to this UPS Store to complete my Live Scan, and Sean helped me through the process. He was friendly, professional, and gave excellent customer service from start to finish. He made everything quick and easy, answered my questions, and helped me feel comfortable with the process. It’s always nice to meet someone who genuinely cares about helping customers. Thanks, Sean, for making this such a great experience. I’ll definitely recommend this UPS Store to friends and family and refer more people your way!
• TO

  Taylor Ota

  5 days ago
  5.0
  I’ve gone here before for Amazon drop offs and the kiosk is really easy and quick to follow. Today I went for a LiveScan appointment and Sean very kindly helped me every step of the way. I’ve only done it once before so I was a bit nervous but he really is a compassionate and hilarious person to work with! The atmosphere inside is really chill and understanding, and I got through the process fast. Will 100% come back again!
• AM

  Amanda Magalhaes

  Sep 18, 2026
  5.0
  I’m always here doing my Amazon returns. The kiosk is super convenient and easy to navigate. Just came to take my passport photos and send my passport application off via USPS priority mail. One-stop shop for passport services! Sean is the manager/owner and he is very knowledgeable about passport procedures - among other things! He’s always very kind and helpful to me. I recommend using this UPS Store location for your shipping and passport needs! Remember to be kind - sometimes they’re very busy and they are working hard to get you in and out while ensuring that the correct procedures are followed.
• NA

  Nashaat “Nash” Andrews

  Sep 8, 2026
  1.0
  The owner, Sean, overall is nice personally, trying to through jokes every now and then but this place has some serious issues : 1- They have only 1 Amazon return “self-services” scan and no one behind the counter is helping to scan or take returns even if they are not help “paying” customers in despite how long the return line is. 2- The over keeps complaining about how Amazon is paying pennies for return items and he is losing money and when everyone return items they should better job follow instructions. 3- A customer in front of me was confused about the instructions and Sean said “can not you read’ it is asking for such and such.. I did not find this joke or funny! 4- After waiting for almost 15 minutes in the return line I tried to return an item in the original shipping box and he said no you have to put in a box, I mentioned this is the same box I received it in, and he said I do not care, shipping and return are two different things and I do not want be “fined” by Amazon for a return that pays pennies, and when I lost it and I told him it is the same “freken” box he said watch your language and respect the people behind the counter,.. respect should hoes both ways. Needless to say I visited another UPS store with the same box and they were very helpful and almost no wait time. 5- Every chance they want to charge for small peace of tape or enjoy seeing the line goes bigger and bigger for return as if they are enjoying seeing Amazon’s customers for returning. 6- I believe this place needs to get better at customer support. I will avoid this place unless if I really have to
• FM

  Fakhraddin Mamedov

  Sep 8, 2026
  1.0
  Very poor customer service. I came in to drop off packages, but the employee insisted I do everything myself while standing there scrolling on their phone. I was in a hurry, yet instead of helping, they spent time explaining how I should handle the drop-off myself. It was frustrating to have an employee right there but receive no hands-on assistance. I ended up leaving without dropping off any packages and driving to another UPS location. A simple drop-off turned into a complete waste of time. I would also like to add a very concerning incident that occurred today, October 2, 2026. I returned to this location today simply to drop off three prepaid UPS packages. The owner recognized me and told me that because I had previously left a negative Google review about my experience at this store, he did not want to serve me and told me to “go away” and not come back to the store. He then called the police and accused me of harassing him. I was extremely confused by the situation. I came into the store for one reason only: to drop off three prepaid UPS packages and have them scanned and accepted. I was not there to confront or harass anyone. My original review, which is still publicly visible, described my previous experience at this location. The store itself responded to that review and acknowledged that they had fallen short in providing customer service. Now, after leaving that review, I am being told by the owner that he will not serve me, that I should not return, and the police were called when I attempted to drop off my packages. I am asking The UPS Store corporate office to formally investigate this situation. I would also like to understand what oversight The UPS Store has over its franchise locations and whether a franchise owner is permitted to refuse service to a customer specifically because that customer left a negative review about a previous experience. Please document this complaint and provide me with a case or reference number. I would also appreciate a response from the appropriate corporate or franchise management representative.

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