United States Postal Service

Reviews

• JC

  J C

  Feb 17, 2026
  1.0
  Found Judy to be intolerably rude and aggressive. Decided to just ship with UPS next door instead.
• TS

  The Summerland

  Sep 7, 2022
  1.0
  5 stars for initial review and staff(prior year)...updated experience new staff 1 star (today) (5 stars) Postmaster Judy Bartlett went out of her way to correct an error made by San Anselmo post office, and Nicoletta is always very helpful whenever I go into the Fairfax office. Huge improvement to prior experiences with some previous employees. Update 9/2024: (1 star) Went to Fairfax post office today to return a small package and there were two new staff, small package return in it's original package (earrings) to Canada, when I asked to do so, the woman said, oh you're going to have to fill out customs forms and this package is too small, you'll have to get a larger one, and make a new label...they're over there...to which I replied that it was the package they were shipped to me in?..then the woman on the other side who was helping the customer next to me, rudely interrupted with a scowl, (I wasn't even sure if she was speaking to me as I wasn't in a conversation with her and she blurted at me out of nowhere) ... something akin to 'that's what you need, etc'...excuse me, was I speaking to you? Does this post office go out of it's way to hire rude staff? Is it a prerequisite? So I said alright, if I repackage, (asked the original staff woman) what the shipping fee will be, and she said $17...(it cost $9 to ship from Canada, almost double the cost and they want me to fill out forms and buy larger package..these are stud earrings, not uzi's). I messaged the merchant and she sent a reply saying she'd never heard of that and that it's ridiculous... I've lived here for almost twenty years, and the sole time there were non-rude, competent employees at the Fairfax Post Office, as far as I experienced, (there may have been others), it was Judy and Nicoletta. There is a professional manner to speak to customers.. it was one thing that I had to fill forms and pay DOUBLE return ship fee, but don't interrupt a conversation to scowl to a simple query. We all have off days, but really. I wasn't being difficult in any way, just asking about what was needed and what the fee would be. I won't be using this office anytime in the future. UPS staff is extremely competent and helpful, (Ully, Anna, Jonathan and Trey, all are stellar, professional, and amiable even in overwhelmed, busy circumstances)....as are some other post offices. Edit: re initial issue prior year, the staff person @ San Anselmo actually called me to apologize which I very much appreciated.
• JC

  Juan Pablo Carvallo

  Aug 9, 2021
  5.0
  Fast service, cordial treatment from clerk, package was shipped promptly and reached destination as expected. Very smooth visit and service
• SM

  Stella Moe

  Jan 4, 2017
  1.0
  Staff are impatient and rude, there is always a line out the door at the most inconvenient times.

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