The UPS Store

Reviews

• TK

  Tay K

  6 days ago
  5.0
  I was greeted as I came in, helped promptly with a friendly attitude and had my questions answered clearly.
• EO

  Enrique ONeill

  May 6, 2026
  5.0
  Friendly and fast customer service, knowledgeable and helpful
• OB

  Olga Buelna

  Apr 22, 2026
  5.0
  I am at this location at least once a week for the last 5 years, and I receive nothing but excellent service. They are all knowledgeable and are willing to be helpful. I have been to the Mira Mesa location, where they are not as knowledgeable or as willing to help out. I have visited many UPS stores throughout the county, and hands down this location have the best customer service and know what they are doing.
• ER

  Emiliano Rangel

  Apr 18, 2026
  5.0
  I love using this place to return items. It’s so fast and easy and the staff is nice too.
• MC

  Mary Close

  Feb 26, 2026
  1.0
  Actionable behavior. I have spoken to the manager as well as the owners. They botched a certified mail I sent through their USPS relay. The clerk failed to address the letter correctly. I approved the right information on the credit card screen, as I was instructed to do and as I was told by the employee that I spoke to that I was required that I would sign off on the right information. I did. I remember seeing my landlord's name there. However he mislabeled it and it was sent to me!?! My landlord never got it. It's a $100,000 plus case. When I spoke to the employee she admitted that I had to sign off on the right information I remembered that I did. She said she didn't have information but that the manager did. However when I spoke to the manager all of a sudden all he had was the same receipt that she did. And when I spoke to the owner same thing they have no record of my transaction with them other than the receipt that doesn't show anything other than my name, which I did not receive my receipt says no names or sender information at all!?!? Absolutely abysmal. I actually just sent another certified letter through another outlet, my receipt unlike the receipt from this place does show where the letter is going. I had nothing that told me where the letter was going, nor know how I would find out that it got there. Disgusting liars! All the owner kept asking me was why I wanted the information when I told him I needed to prove it wasn't my fault he wouldn't give me anything. They are incompetent and they are liars. Double check everything. Lucky for them it doesn't seem that there will be damage but trust me if there is I will sue them for everything they are worth. A ridiculous mistake, and a ridiculous receipt. Ridiculous interactions with an employee a manager and two owners who say different things. Shame on this horrible business.

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