The UPS Store

Reviews

• HH

  Hanzo Hattiori

  Jun 19, 2026
  5.0
  Athena was amazing she did everything I asked of her she was very professional and a great store manager!
• RW

  Ryan Wong

  Jun 1, 2026
  5.0
  Ethan at the Elk Grove location gave such a positive vibe! He took care of me and even made sure the photos came out right for my Passport photo. Environment was calming as well!
• TA

  Thalía Amezcua

  May 28, 2026
  1.0
  This review is about the “manager,” Athena. Yesterday, I walked into the store and immediately noticed Athena having a very intense interaction with the customer ahead of me. I had no idea what had happened before I entered, so I can’t speak on the details of that interaction, but the atmosphere in the store already felt uncomfortable and tense the moment I walked in. Shortly after, the customer left, and Athena called me over to her register for assistance. From the very beginning, I was met with hostility and an unnecessarily rude tone. I had a larger Amazon return and simply explained that I wasn’t sure whether it could go through the kiosk or not. Instead of offering help or guidance like most employees in customer service would, Athena coldly responded, “Well, it depends on the label.” As a customer who obviously doesn’t know what that means without additional explanation, I looked confused. Rather than clarifying or helping me understand, she simply repeated herself in the exact same rude tone as if that somehow answered my question. At that point, it became obvious she had absolutely no interest in helping me. There was no effort to guide me through the process, explain the difference between labels, or simply provide basic customer service. Instead, she left me standing there confused unwilling to help. I understand that retail and shipping environments can be stressful, but there is still a level of professionalism and patience expected from someone working directly with customers, especially someone in a management role. I took my package over to the kiosk anyway, still unsure of what I was doing. Fortunately, Ethan was working that day. My husband and I have visited this location many times before, and we have mostly dealt with Ethan during those visits. Every single interaction we’ve had with him has been excellent. He is always professional, patient, polite, and genuinely willing to help. We’ve noticed multiple times that when the store becomes busy or chaotic, Ethan is usually the person keeping things together. When Ethan came over to help me, he immediately informed me that the kiosk would not have accepted my Amazon return and that it needed to be processed directly by an employee instead. He handled the return quickly and professionally without making me feel like I was inconveniencing him. Why couldn’t the “manager” do the same for me? While Ethan was helping me, I asked for the manager’s name because I intended to report the behavior I experienced, Ethan let me know the manager’s name is Athena. Mind you, I had no idea the woman who I dealt with in the beginning was the manager and I didn’t see a name tag. After leaving, I called the store and confirmed I was speaking with the same employee from earlier, Athena, who identified herself as the manager. She continued the same rude and dismissive tone over the phone. When I asked who she reports to, she replied sarcastically, “My boss.” I then asked for a name, and she said she was “not allowed” to provide it, which was inconsistent since another employee had already shared her name without issue. She eventually stated she reports to someone named Adam, but then added that he “wouldn’t care” or “wouldn’t respond” because complaints like this “aren’t important,” which was incredibly dismissive and unprofessional. The number of reviews mentioning Athena’s poor behavior is genuinely concerning, and it’s disappointing that ownership appears comfortable allowing customers to repeatedly have negative experiences with someone in a leadership position. Poor management affects not only customers but also the employees who then have to deal with the frustration and tension left behind afterward. I genuinely feel bad for the staff working in that environment because negative leadership impacts morale, teamwork, and the overall customer experience.
• PO

  Philipps Ong

  May 11, 2026
  1.0
  Lady that was working this morning was rude and unprofessional. She seemed annoyed that I asked her questions. I would give 0 stars if I could. I asked for the lady's name but she didn't want to give me her name.
• BJ

  Bradley Jones

  May 11, 2026
  1.0
  The lady who runs this place is rude as hell and condescending. She seems to hate customer service. Everyone else who works there seems to be great but yeah the owner is the one who is there the most and she’s beyond miserable. On top of that they are always short staffed and seem to run very inefficiently. Today I finally decided to all my returns at staples which is farther away for me because I can’t stand coming here

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