The UPS Store

Reviews

• MC

  maria c

  4 days ago
  1.0
  Very disappointing customer service experience with Athena, who identified herself as the manager. I came in specifically to use the shredding services and had a cart with approximately 40 lbs. of paperwork. I showed Athena a coupon for 25% off shredding services that specifically listed this store’s address as a participating location. She immediately told me they do not accept coupons. I pointed out that their exact location was listed and simply asked if she could scan the code or look it up to verify it. She flat out refused to even try. I was left standing there with a cart full of paperwork and no attempt to help resolve the issue. When I asked to speak with the manager, Athena informed me that she was the manager, which made the interaction even more disappointing. Her demeanor throughout the conversation was rude, dismissive, and condescending. I ended up leaving and going to another UPS Store just a few blocks away, where they accepted the exact same coupon without any issue. That made this experience even more frustrating. I completely understand if there is an issue with a coupon, but refusing to even scan or verify one that specifically lists your store, especially when another nearby location accepted it, is extremely poor customer service.
• JT

  John Turner

  5 days ago
  5.0
  Dropped off an Amazon Return and Amazon informed me my package was being returned to Amazon.
• JC

  JP Chimienti

  Sep 18, 2026
  1.0
  Probably had the worst experience of any establishment I ever went into. They were not helpful in trying to resolve my problem. They seem to rather do nothing than to help me with an issue that I had very poor service especially the manager didn’t seem to want to help at all again will never walk into this place again.
• SN

  Sweet Ness

  Sep 11, 2026
  1.0
  HORRIBLE!!!! I paid for them to scan and email some documents, the receiving person never received the documents. When I called them they wanted me to drive back to the store so they can resend them, why would I waste more time and gas money so they can do what they were suppose to do right in the first place!??? And they won’t issue you a refund either. Absolutely unacceptable! Don’t water your time going there!
• AG

  Andrea Garcia

  Sep 10, 2026
  1.0
  I personally had a great experience with Ethan, who was calm, professional, and helpful. Unfortunately, my overall impression of this location was negatively affected by the behavior of the person who identified herself as the manager on duty. I believe her name may have been Athena, although I may have misheard it. While I was there, I witnessed her assisting two gentlemen who had come in for a notary service. One of the gentlemen appeared to have limited English proficiency and looked to the younger gentleman with him for help understanding what was being asked. I completely understand that there are legal requirements involved with notarizing documents and that the signer may need to answer certain questions independently. My concern was not that the manager followed those requirements. It was the way she communicated them. Her demeanor came across as impatient, dismissive, and unnecessarily harsh. When the younger gentleman tried to help explain something, she repeatedly cut him off. When the older gentleman attempted to answer her, she responded in a way that seemed frustrated rather than making a reasonable effort to communicate clearly with him. Eventually, she stated that she could not understand him and refused to provide the service. The younger gentleman remained calm and asked whether another employee might be able to assist or whether he could speak with a supervisor. She told him there was no one else who could help and that she was the manager. What concerned me even more was that after they left, I noticed a similar impatient and dismissive tone with other customers who had accents or seemed to need additional explanation. Customers asking questions appeared to be treated as an inconvenience rather than people who simply needed assistance. Even before that interaction, the atmosphere felt tense. The manager appeared visibly frustrated while working, and after witnessing the way she interacted with several customers, the entire store felt uncomfortable. Again, my own interaction with Ethan was positive, and I want to make that clear. However, witnessing how other customers were treated left me with a very negative impression of this location. Customer service requires patience, professionalism, and the ability to respectfully serve people from many different backgrounds, including customers who may not speak English fluently. There are many UPS Store locations customers can choose from, and interactions like the ones I witnessed can absolutely cause people to take their business elsewhere. I hope the owner or district management looks into this and provides appropriate customer-service training or coaching. Following policy and treating people with patience and dignity should not be mutually exclusive. In retrospect, I feel like I should’ve stood up for them as well and took my business elsewhere.

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