The UPS Store

Reviews

• DM

  diana M

  5 days ago
  1.0
  Rude and unhelpful staff :( I really wish Kohls could do amazon returns again
• PO

  Philipps Ong

  May 11, 2026
  1.0
  Lady that was working this morning was rude and unprofessional. She seemed annoyed that I asked her questions. I would give 0 stars if I could. I asked for the lady's name but she didn't want to give me her name.
• BJ

  Bradley Jones

  May 11, 2026
  1.0
  The lady who runs this place is rude as hell and condescending. She seems to hate customer service. Everyone else who works there seems to be great but yeah the owner is the one who is there the most and she’s beyond miserable. On top of that they are always short staffed and seem to run very inefficiently. Today I finally decided to all my returns at staples which is farther away for me because I can’t stand coming here
• RR

  R R

  Apr 25, 2026
  1.0
  I will not ever return to this particular UPS! Wendy was rude both days this week. And the worst part was when I tried to ask her a question, she was too busy on her cell phone to respond. She knew it was me from 2 days ago and I felt certain she intentionally ignored me. I asked again for help as I needed to now where to put my return item for the new to me self service set up. The previous employees had always been kind. I’ve worked customer service most of my years and would not treat anyone that way, even if I didn’t like them. Consider giving your service to UPS just down the road at 8698 Elk Grove Blvd. They are also provide excellent Notary service. Amazing staff! Read their reviews yourself and compare.
• DP

  david payman

  Apr 20, 2026
  1.0
  Very bad experience at this UPS location in Elk Grove. The lady working there was extremely rude and unhelpful. I told her I needed to print a few pages, and she said “okay,” but didn’t ask my name or clarify which documents I needed. She ended up printing the wrong thing (an email instead of the attachment), and when I pointed it out, she just ignored me. I stood there waiting for a long time and almost became late for my appointment because no one was helping properly. When I asked another employee, he was polite, but he printed about 10 pages from someone else’s email, which is a serious mistake. In the end, I couldn’t even get my documents printed even after sending the email twice. They just said they were busy. I had to leave without getting anything done. Very rude staff, especially the lady. One of the worst places I’ve been to. I will never go back.

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