The UPS Store

Reviews

• HD

  Harry Dhaliwal

  Apr 4, 2026
  5.0
  Great service, thank you, Harry!
• MS

  Marina Speed

  Feb 5, 2026
  5.0
  Best store to go to.
• MR

  mariana ramirez

  Dec 7, 2020
  1.0
  I am always having problems at this location. & one of the ladys who work there is very snarky and rude. I called her out on it twice (different times). I am never coming to this location again. I am just trying to return my packages from Amazon not my fault Amazon keeps messing up on their labels, how am I supposed to know. Better customer service please! Also she is always on her personal phone.
• JH

  John Harrington

  Jul 16, 2019
  1.0
  I mailed a table to myself from The UPS Store #4298 in Elk Grove to my residence in Texas. This table had been in my family for generations.I boxed the the table myself and I ask the lady at the counter if there was anything else I needed to do. She told me everything looked fine but she was going to to put a little extra tape on the box. I wanted to insure it and she said that would be a good idea. So I insured it for $500. I left The UPS Store feeling good that I would receive it back home in Texas. Well I did. In pieces. I filed the claim with UPS and they told me it was in the hands of the store that originally mailed it. I called the store and got the manager. She said there was nothing they could do for me. I asked about the insurance and she told me the insurance was for missing packages not damaged packages. This is a load of BS. The wor st UPS Store ever, Do not take your packages here. There are other UPS Stores in Elk Grove. I know they will probably delete this comment from FB but I am contacting Yelp, Google, and the BBB. To bad UPS corporate won't stand up to the plate.
• BD

  Brad Driggers

  Apr 20, 2017
  1.0
  I had to return some products to a company in New Jersey. I paid $20 in freight charges to have the package shipped via UPS to me from the company. I removed the 2 items in the box I was keeping and repacked the remaining item in the original box and took it to this UPS store to have it returned. My package was exactly the same size (since it was in the original box) and was lighter (since I'd removed 2 items.) They charged me $47 for the return. I had a schedule to keep and couldn't find another shipper so feeling completely robbed, I paid the $47. I will not return. Not sure if it's UPS or this particular UPS store, but I was seriously overcharged. NOT A HAPPY CUSTOMER.

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