The UPS Store

Reviews

• SH

  SONJA HENDERSON

  Mar 27, 2025
  5.0
  The customer service representative, James is always pleasant has a great attitude, helpful:, and most of all he is patient no matter what issue you are experiencing.
• FB

  F B

  Oct 25, 2022
  5.0
  I always get quick and courteous service at this UPS location.
• MR

  mariana ramirez

  Dec 7, 2020
  1.0
  I am always having problems at this location. & one of the ladys who work there is very snarky and rude. I called her out on it twice (different times). I am never coming to this location again. I am just trying to return my packages from Amazon not my fault Amazon keeps messing up on their labels, how am I supposed to know. Better customer service please! Also she is always on her personal phone.
• JG

  Julie Gutierrez

  Dec 31, 2019
  1.0
  Used UPS store to ship to UK, got great service to box & ship items on 12/17 box not received by family yet! Had to be sent USPS as UPS does not have international delivery in UK. So many corrections on original label needed to be changed (spelling of names) but of course Computer system not working so no updated label. Used original with scratched out and hand corrected. As I was there after 4 pm shipping wouldn't happen until following day, I was told at 10 am. Tried to track using number given, no updates of movement, plus I was tracking wrong system(not USPS as I truly thought I could track UPS, since I was using their service and paid ALOT) ended up calling store letting them know no info updated & at that time I was told that I now had an updated tracking number, since after I left she (UPS clerk) was able to make corrections and new label with new tracking number was printed and put on package. Had I not called, how would I have known this? ! Anyway, I had to go into the store the following day to ask them for an update, and it was then that I was told I needed to be tracking USPS & not UPS. Ok package received in UK on 12/19. Now working with family in UK to track down package. I'm kicking myself for ever using UPS Store ! I went to USPS Post Office yesterday for information & advice, they have been the most helpful. They were SHOCKED at how much I paid to send. I paid $80. more to send that package using UPS. My message is to all to save yourself $ & grief and use USPS (which I usually do but NO, used UPS because I thought I'd get better & quicker service)
• PC

  Poonam Chand

  Sep 21, 2018
  1.0
  Dishonest people who work here! Went to return Amazon items, today. They charged me $6.92 for printing 2 sheets of paper and a $1.99 for plastic shipping bag! When asking about the price, the manager and worker stated the price was the use of their computer. Wow! Ridiculous!

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