United States Postal Service

Reviews

• PP

  peter P

  Jun 4, 2026
  1.0
  The UPS Store at 23 Railroad Ave, Danville, CA 94526 has the worst customer service I have ever experienced. I arrived at the store around 4:20 PM. There were no employees at the front, but I could clearly hear staff talking in the back. I repeatedly pressed the customer service bell, but no one responded. After waiting for about 15 minutes, I finally called out and asked if anyone was there and why no one was coming to the front to help customers. A female employee responded from the back and said that they close the doors at 4:30 PM. I explained that I had been there since 4:20 PM, continuously pressing the bell, and no one had come to assist me. This experience was extremely frustrating and unprofessional. I hope management is aware of how customers are being treated at this location. Very disappointing service, and I will not be returning.
• MM

  Mary M

  Jul 14, 2025
  5.0
  Surprisingly satisfied! Great customer service. Lady was alone there and busy but she was very polite and patiently helped me!
• DT

  Danville AM Toastmasters

  Jan 2, 2021
  3.0
  It's certainly in a convenient location! But it closes too early (4:30). Plus there's no automated postage machine, so you can't print your own labels. Also, the dropoff box isn't big enough to accept packages more than about 3-4 inches thick. So you either have to drive to the main office 4 miles away on Camino Tassajara, or schedule a pickup at your home.
• JS

  John Spitters

  Jul 29, 2016
  1.0
  Upon pickup of my mail that accumulated while I was traveling in July 2016, I discovered that magazines, newsletters and large envelopes were folded, bent and rendered "unreadable" due to damage inflicted by postal workers at the main U.S. Post Office in Danville, CA. By any measure, and by its own federal sanctions, the intentional or unintentional act of damaging U.S. Postal mail and parcels is a federal offense. Title 18, Part I, Chapter 83, Sub-section 1703 of the United States Code reads as follows: (a) Whoever, being a Postal Service officer or employee, unlawfully secretes, destroys, detains, delays, or opens any letter, postal card, package, bag, or mail entrusted to him or which shall come into his possession, and which was intended to be conveyed by mail, or carried or delivered by any carrier or other employee of the Postal Service, or forwarded through or delivered from any post office or station thereof established by authority of the Postmaster General or the Postal Service, shall be fined under this title or imprisoned not more than five years, or both. (b) Whoever, being a Postal Service officer or employee, improperly detains, delays, or destroys any newspaper, or permits any other person to detain, delay, or destroy the same, or opens, or permits any other person to open, any mail or package of newspapers not directed to the office where he is employed; Citizens who utilize the U.S. Postal Service would not reasonably expect to have their parcels damaged by postal workers who have a fiduciary responsibility and obligation as custodians of the federal government to uphold and maintain the handling, sorting, delivery and other postal management duties in an orderly manner without inflicting or causing damage to parcel items. Yet, when challenged by USPS patrons about damage to their parcels, the attitude of USPS workers at the Danville facility is best characterized as defensive, aloof and indifferent. A word of advice to the Postmaster of the Danville facility: do everything in your power to see that a change and shift in attitude, accountability and ownership of duty and responsibility on the part of your workers and associates occurs at once.

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