The UPS Store

Reviews

• EA

  Ellaina A

  Sep 29, 2026
  5.0
  Went here for an Amazon return. The service was fast , friendly, and efficient.
• JG

  Jordan Giang

  Aug 26, 2026
  5.0
  This UPS store is always well staffed and the wait is never long. The team members greet you once you walk in and send you off with “have a nice day” when you leave. Same experience time after time and it shows that ownership cares about the team and their customers. Most of my experiences are with Zachary and the kid exemplifies all of the positive attributes above! He’s a great asset to this UPS store and he will do great in life. Keep it up Zachary.
• BW

  Brian Wester

  Sep 1, 2018
  1.0
  To be fair, I don’t have a problem with the store itself. And one guy there, Ben Weiner was a help. I sold a $1,750 guitar on eBay. I packaged the guitar up and insured it through UPS for $2,000. It arrived in Arkansas with a huge gouge in the top. No damage to the hard case it was shipped in. I also wrapped the headstock in bubble wrap to prevent shifting which wasn’t on the guitar when it arrived. It is of my opinion that at some point, due to the location of the gouge, lack of damage to the case and missing bubble wrap that the guitar was at some point inspected and the buckle on the case caused the gouge. No way to prove that, just my opinion. But it’s okay right? The guitar was insured for $2,000 for the unfortunate event something like this would happen right? The purchaser was refunded, guitar was shipped back to me (via USPS) and a claim was made for the guitar. I was contacted by a Ben who helped me with the claim. I shared emails and photos of the guitar. I was asked to get a quote for how much if at all the guitar could be repaired. After submitting that, I was told that my claim was denied!! I sold a beautiful Gibson J45 acoustic guitar in excellent condition and was returned a damaged guitar. Ben and I talked back and forth a few times before my calls went unreturned. My claim was denied and I was never refunded my insured and shipping charges. I’m beyond disgusted with the way this whole thing was handled. I feel cheated and stumped out of anything. UPS damaged a beautiful guitar and refused to make good on a legit claim. I will never ship anything through UPS nor will I accept anything from them. It’s absolutely disgusting how this whole thing played out.

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