The UPS Store

Reviews

• BO

  Boris Occhiuzzo

  Sep 22, 2026
  1.0
  Absolutely worst ups. They come up with random reasons not to accept your amazon return. Edited: The audacity to call your services world class! See the previous reviews from other people, this is a recurring issue at this UPS location only. Your staff comes up with their own rules on how to ship amazon returns. My package was in the box it was shipped to me. The guy did not even look at it and said "you need to buy another box or a bag to put this in". My box was fine, not torn or oddly shaped. It's just a way to get more money. This happened on 9/22/26 around 11:30 am.
• AO

  Agustin Occhiuzzo

  Sep 22, 2026
  2.0
  Guy just now refused to ship my package, which was in a perfectly square box, not oddly shaped or torn. Nothing wrong with my box. Said I needed to purchase a bigger box to put this box in it. Scam.
• DL

  Diana L.

  Sep 19, 2026
  5.0
  Good aer
• SC

  Sandra Coopersmith

  Sep 1, 2026
  5.0
  Always get excellent service.
• DN

  Dan Nedialkov

  Jul 30, 2026
  1.0
  I've been coming to this UPS Store for years, but sadly I will never step foot in this store again. This morning (July 30, 2026, around 9:00 AM), I went in to return an Amazon package. The store had just opened, and there was only one employee behind the counter—a Hispanic male with short black hair. I beleive his name is Edwin. The day before, Amazon had delivered my item in the manufacturer's original shipping box (not inside another Amazon box). I followed Amazon's return instructions exactly. I packed the item back into the same original box and attached the prepaid shipping label that Amazon provided. Instead of simply accepting my return, the employee immediately accused me of lying about the box being the original packaging. I had to point out the old Amazon shipping labels that were still on the box (which I had crossed out with a pen) before he finally admitted that it was the original box. Then he continued making my life difficult by telling me my shipping label was "too big" and that I needed to make it smaller. At that point, it honestly felt like he was looking for reasons to argue with customers and refuse packages instead of helping people. Returning an Amazon package should take a minute or two, not turn into an argument. Thankfully, a tall Black employee with braids arrived shortly afterward and accepted my package without any problem. Unfortunately, this wasn't my first bad experience at this location. Just the week before, I had another Amazon return. Once again, Amazon had shipped the item in the manufacturer's original box. Amazon's return instructions clearly stated that no additional Amazon box and no shipping label were needed. I simply had to return the item in the original packaging. That same tall employee with braids insisted that Amazon would never accept it unless I put the manufacturer's box inside another box. I explained several times that I was following Amazon's instructions exactly, but instead of listening, I had to go back and forth with him before he finally told me I needed another box. Why am I being treated like I'm trying to scam someone when I'm simply following Amazon's return instructions? I've been a UPS customer for over 10 years, and I can honestly say this is the worst UPS Store I've ever been to. The customer service at this location is terrible. Instead of helping customers, they question them, argue with them, and make a simple return unnecessarily stressful. A good customer service experience means treating customers with respect, listening to them, and helping solve problems—not looking for reasons to create them. I have never felt so frustrated returning a package. This store has completely lost my business. I have also submitted a formal complaint to UPS Customer Relations because no customer should have to go through this just to return an Amazon package.

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